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Happiness Score

Customer Health Scores and 360

Strikedeck’s out-of-the-box algorithms calculate a health score for each customer based on the factors prioritized, helping to identify key customers and cohorts, and track status changes in real-time. The health algorithm can be customized, allowing clients to select the scoring parameters and weightages to incorporate into the formula. Strikedeck’s CS offering brings in data from any external platform to form into a single, unified system of record for each and every customer.

Integrate Data Sources In a Flash

One click integrations with Salesforce, Zendesk, Jira, Desk, Marketo, Freshdesk, Acton, and many others remove the burden of facilitating consolidations in-house. Strikedeck simplifies customer data collection, while seamlessly blending with your product so that you can utilize inline support, knowledge base, and help features. Strikedeck’s engineering team also builds custom integrations so that any data source can become compatible with the platform.

Automated Workflow Recipes

Simple, visual, and powerful workflows allow you to segment customers and take action with tailored campaigns across your user base. Daily operations are streamlined with automated tasks, playbooks, and outreach triggers. Create and share reports that increase renewals, accelerate upgrades, and keep tabs on customer satisfaction.

Advanced Segmentation

Strikedeck’s powerful segmentation tool allows CS professionals to group customers into specific buckets by choosing combinations of filters related to profitability, geography, vertical, success potential, product usage, and much more. This capability enables CS to tailor their approach for subsections of their customer base, deliver more value to customers, prioritize particular cohorts, and personalize outreach.

Customer Status and Value Report Automation

Strikedeck automates the biggest pain point in Customer Success, aggregating data, calculating value, and formatting reports for customers. With Strikedeck, reports can be automatically generated into Word, Powerpoint, and PDF formats, and personalized with specific customer data. Each report can be customized, and delivered via automated workflows to the customer directly.

Customer Communication

Strikedeck provides the ability for Customer Success teams to communicate with customers in three ways – via emails, surveys, and in-app notifications. Strikedeck’s communication platform’s true power is in enabling personalization and hyper-targeting based on the customer data gathered from different data sources like CRM, communication feedback, and product usage trackers.

Helping customers become wildly successful with our products is our #1 priority. Strikedeck allows us to integrate multiple data sources into a single dashboard, giving us an measurable and actionable customer success scorecard.

Francis Adanza

Vice President, Marketing, Zephyr

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