Bring Your Own Data
Strikedeck’s BYOD solution easily implements all of your business processes and data fields within our extensible data architecture. A unique and proprietary metadata driven approach enables us to take your instance live within days. Our platform adapts to your domain, so that Customer Success teams get the benefit of a familiar environment with comprehensive coverage of client data.
Customize Customer Happiness
Monitor customer happiness with our modifiable customer health formula that reflects customer satisfaction in real-time. You provide the inputs and weightage, and our proprietary algorithm will take in data from many sources, including usage, support, billing, contracts, and CRM, to compute a happiness index. Strikedeck applies machine learning to examine historical patterns and apply them to the current customer base.
Automate Workflows and Segmentation
Simple, visual, and powerful workflows allow you to segment customers and take action with tailored campaigns across your user base. Daily operations are streamlined with automated tasks, playbooks, and outreach triggers. Create and share reports that increase renewals, accelerate upgrades, and keep tabs on customer satisfaction.
Integrate Data Sources In a Flash
One click integrations with Salesforce, Zendesk, Jira, Desk, Marketo, Freshdesk, Acton, and many others remove the burden of facilitating consolidations in-house. Strikedeck simplifies customer data collection, while seamlessly blending with your product so that you can utilize inline support, knowledge base, and help features.
Track Churn and Profile Trends
Swiftly identify at-risk customers and take immediate action to prevent churn. Access usage, cohort, support, and renewal insights right from the central dashboard. Personalized alerts ensure that you are aware of critical issues in as soon as they occur.
Helping customers become wildly successful with our products is our #1 priority. Strikedeck allows us to integrate multiple data sources into a single dashboard, giving us an measurable and actionable customer success scorecard.Francis Adanza
Build a World-Class Customer Success Team
44 pages of wisdom and advice – tips, tricks and techniques – gleaned from contemporary Customer Success leaders
Get The Essential Handbook for Customer Success for a comprehensive guide to effective implementation, best practices, and strategies for creating a world-class Customer Success organization.
At Egnyte, we always strive to deliver the best customer service possible. In some cases, our enterprise customers are challenged with complex hybrid deployments, as our file sharing solution is used by many different departments in a variety of ways. Strikedeck helps us optimize outreach efforts, so we can proactively alert customers about potential risks and maintain valuable connections.Matt Harmon
Onboard Your Customers the Right Way
These 21 free, and ready to use, email templates help you onboard your customers effectively, and put smiles on their faces.
Get your customers’ attention, make them feel welcome, and prompt them to take action with these easily customizable messages.