How to Be the CEO of Your Accounts

How to Be the CEO of Your Accounts

Drawing Parallels While the correlation between a Customer Success Manager and a CEO may seem like a bit of a stretch, there are quite a few parallels that can be drawn between the responsibilities of each role. Each role has a proactive nature to it, and requires the...
How Customer Success Fits In

How Customer Success Fits In

The Origins of CS In my last post, I explained the origins of the Customer Success vocation and why there is a need for a new business function. Since Customer Success managers fill the gap between sales and support teams, they can work cross-functionally across a...
The Origin Story of Customer Success

The Origin Story of Customer Success

Introduction Over the last decade, most of us have transitioned in some form or fashion to cloud based services. With this evolution came the need to transform the traditional service and support industry beyond the break/fix, professional services, and classic high...

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