Let's Build Customer Happiness
Vincent Manlapaz, in an interview with Jeff Heckler, talks about why CS is the root of a healthy relationship.
Shreesha talks about the importance of understanding the voice of the customer and how it can give you a more competitive edge.
Aligning Customer Success Mindset to Meeting Business Goals by Orchestrating an Intentional Customer Journey
Vincent Manlapaz, in an interview with Doug Snow, talks about the importance of building a CS organization that meets the business objectives of the company and its customers.
Zahra talks about the benefits of building a personalized customer experience.
Vincent Manlapaz, in an interview with Jerry Leisure talks about the significance of having genuine business relationships as it enables the personal connection to grow, foster brand loyalty, and strengthen customer affection (emotional affinity) on your product (or SaaS offering).
Jason Whitehead talks about what metrics and measures your customer success program needs to survive.
Vincent Manlapaz, in an interview with Alan Rudolph talks about the science (process involved) and art (success mindset) behind Customer Success.
Shreesha talks about how to leverage customer advocacy to expand your business.
Vincent Manlapaz, in an interview with Jonathan Beretta talks about the importance of improving the product and user experience in measuring the impact of your customer experience (CX) program.