10 Steps to a Winning CS Team

10 Steps to a Winning CS Team

The First Six Months In the first six months as a new CS Leader, the executives who hired you will be looking for significant changes in team structure, operating processes, and improvements to the bottom line across the board. The question is: where do you start? As...
Musings of a Customer Success Practitioner

Musings of a Customer Success Practitioner

How Do We Sell? I am of the opinion that the way SaaS software is sold today is totally wrong, especially if companies follow the traditional approach of selling software. It shouldn’t just be about selling, acquiring new logos, and moving on, but instead more focused...

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