10 Steps to a Winning CS Team

10 Steps to a Winning CS Team

The First Six Months In the first six months as a new CS Leader, the executives who hired you will be looking for significant changes in team structure, operating processes, and improvements to the bottom line across the board. The question is: where do you start? As...
How to Hire for Customer Success

How to Hire for Customer Success

Assessing the Field The field of Customer Success ensures that your customers gain value from your product offerings, and allows you to cultivate lasting business relationships, all while continually optimizing their accounts. The exponential growth of Customer...
All Aboard the Customer Success Express

All Aboard the Customer Success Express

Get Onboard Before you can even think about implementing an onboarding process, an essential prerequisite is a product for which there is a sufficient market demand. Once you have worked tirelessly to perfect your offering, the next goal is gaining momentum, traction,...

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