What If Customer Success Isn’t Necessary?

What If Customer Success Isn’t Necessary?

A Business Utopia Have you ever thought about what the world might look like if Customer Success (CS) was something that you didn’t need? I certainly had not considered this, and while it is a theoretical extreme, it’s an interesting construct to think about. What if:...
How to Be the CEO of Your Accounts

How to Be the CEO of Your Accounts

Drawing Parallels While the correlation between a Customer Success Manager and a CEO may seem like a bit of a stretch, there are quite a few parallels that can be drawn between the responsibilities of each role. Each role has a proactive nature to it, and requires the...

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