21 Stats About Customer Success, Loyalty, Retention, & Service

If there ever was a poster that every CS person should have above his desk, it would be this one. These 21 statistics remind CS professionals how integral their work is to their organization, and how critical it is to do it well. A print of this infographic could also be an appropriate gift for the senior management team to remind them that Customer Success is more important for revenue expansion than even Customer Acquisition (Existing customers can have a huge influence on future prospects!) Our favorite stat is “Dissatisfied customers tell 22 people about their experiences.” because it demonstrates how large an impact CS can make to turn around customer retention and boost satisfaction.