5 Secrets of Professional Customer Success Managers
Here’s the simplest playbook of the easiest tips and tricks you can use to become a great Customer Success Manager. The most key part is to understand your customer. Know what their goals and KPIs are and you’ll know how to keep them healthy and happy to renew. The best way to stay informed is to ask questions. Talk to your customer and develop a strong relationship with them so that they know that their value is paramount. Proactively find ways to improve their accounts, and if you’ve set clear expectations from the start, it will be easy to exceed them!