50 Phrases Customer Success Professionals Hear – Part 1

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Business colloquialisms are frequently made fun of for how vague they are, but they are so prevalent, that it’s always useful to know what they mean. Sometimes, it’s even necessary to use them in order to match your colleague in conversation! Customer Success isn’t the only department guilty of using these phrases, but it’s a good idea to avoid the most vague ones when working with customers, so that they know transparency and specificity are emphasized in your organization, and that you’re their trusted advisor on the inside.