50 Phrases Customer Success Professionals Hear – Part 2

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Last week, we posted the first half of the 50 most common phrases that CS professionals use and hear, so here’s the second! While it’s not often that CS teams and the customers they serve abstain from using these colloquialisms, it’s useful to think of appropriate alternatives so that your customer feel like you’re speaking with them as a trusted advisor, and not from the perspective of a sales professional. Build a real relationship with them, and they’ll be thrilled to keep working with you if they find good value from your product or service.