The Leading Customer Success Platform
Best Customer Service Success – Technology Industries
Best Customer Engagement Initiative
Unify Customer Data
With Strikedeck’s 360° Customer Success dashboard, you’ll have a single, unified system of record for each and every customer. Real-time health scoring will help identify key customers, and alert you to critical status changes.
Integrate Data Sources Swiftly
Strikedeck’s library of API-based connectors removes the burden of integrating in-house and ensures swift onboarding. Additional mechanisms for integration ensures data from non-standard sources can also be ingested.
Automate Customer Workflows
Simple, visual, and powerful trigger & action-based workflows can be programmed to efficiently target customer groups and tailor campaigns across your user base. Streamline daily operations with tasks, playbooks, and outreach triggers that are truly automated.
Segment Customers Intuitively
Strikedeck allows you to create specialized segments based on customer attributes such as profitability, geography, vertical, utilization, and much more. Segments can be utilized to customize your approach in Health Scoring, dashboard reporting, task management, and Workflow Automation.
Create Status & Value Reports
Build and share usage analytics and milestone reports, which can include any visualization in the platform, with stakeholders, executives, or even customers. Automatically generate reports into Word, Powerpoint, or PDF formats, and personalize them with specific user data.
Connect with Customers
Utilize emails, surveys, and Slack to connect with customers where they are. Enable personalization and hyper-targeting based on the customer data gathered from different data sources like CRM, survey feedback, and product usage trackers.
SOC 2 Type 2 Certified
Fans of Strikedeck
“Don’t underestimate how important it is to have a single source of truth for the whole customer picture. Before Strikedeck, we thought our processes were fine, but until we centralized all of our disparate tools we didn’t realize how inefficient we were.”
Karin Cross-Smith, President at Jorsek
“Strikedeck is a fantastic platform to guide CSMs to support their customers better. The visualizations help assemble important information in meaningful ways. The playbook and workflow recipe automation assure actions are taken when necessary. All of the details a CSM may require about each customer in their portfolio are at their fingertips.”
James Johnson, Vice President Global Customer Success at Corcentric
“I’ve been pleasantly surprised at every turn for how robust and configurable the system is. So far, we’re through our integration and getting up to speed as a team, and not a single hiccup or missed target.”
Tao Stadler, Senior Director of Customer Success at Personify Corp