Annette Franz

Annette is the Founder and CEO (Chief Experience Officer, of course!) of CX Journey Inc. She’s got 25 years of experience helping companies understand their customers and employees, and identify what drives retention, satisfaction, engagement, and the overall customer experience. She is active in the Customer Experience Professionals Association (CXPA), as: an Executive Officer on the Board of Directors, a CX Expert, a CX Mentor, and a SoCal Local Networking Lead. She’s also a Certified Customer Experience Professional (CCXP)!