Strikedeck | Customer Success Platform
  • Product
    • > Strikedeck Customer Success
    • > Integrations
    • > Security
  • Blog
  • Resources
  • About Us
    • > Awards
  • Summit ’21
  • Request a Demo
Select Page
Moving from Reactive to Proactive Customer Success

Moving from Reactive to Proactive Customer Success

by Clayton Costa | Jan 29, 2019 | Customer Success

Customer Success Strategy Moving from “reactive” to “proactive” is really about adopting one vector to the relationship, identifying the right direction, and guiding customers through it. One of the most common questions I get, when talking about Customer Success (CS)...

Recent Posts

  • Making an Impact During These Unprecedented Times (Part 1): Elaine Cobb, Vice President of Customer Success at Coveo
  • CX at the Cornerstone of the Business Revolution
  • Focusing on Value in 2021
  • Making an Impact During These Unprecedented Times
  • Closing the Sales and CS Training and Development Gap – Part 2

Most Common Words

API Churn Communication CRM Cross-sell CSM Customer Customer Advocacy Customer Emotion Customer Engagement Customer Experience customer health customer journey Customer Loyalty customer relationship management Customer Retention Customers customer satisfaction customer sentiment Customer Service Customer Success Customer Success Automation Customer Success Metrics Customer Support data analytics Employees expansion KPIs marketing Metrics NPS Onboarding proactive Product Management QBR Reading List renewal Retention saas Sales strikedeck Trusted Advisor Upsell User Experience value realization

Categories

  • Best Practices
  • Customer Success
  • Resources – Articles
  • Tips and Tricks

Meta

  • Log in
  • Entries feed
  • Comments feed
  • WordPress.org

Recent Posts

  • Making an Impact During These Unprecedented Times (Part 1): Elaine Cobb, Vice President of Customer Success at Coveo
  • CX at the Cornerstone of the Business Revolution
  • Focusing on Value in 2021
  • Making an Impact During These Unprecedented Times
  • Closing the Sales and CS Training and Development Gap – Part 2
  • Closing the Sales and CS Training and Development Gap – Part 1
  • How Does the CS Organization Measure Its Predictability in Success?
  • Reorienting the Next Battle Ground of Competitive Differentiation
  • The Path to Sustainable and Reliable Business Partnerships
  • Moving into CS Leadership Through Growth

Resources

  • Security & SOC 2
  • Strikedeck Radio
  • Customer Success Infographics
  • Customer Success Events
  • Customer Success Webinars
  • Customer Success Glossary
  • Strikedeck Newsroom & Press
  • Media Kit & Assets

Assets

  • Customer Success Templates
  • The Beginner's Guide to Customer Success
  • The Customer Success Handbook
  • 10 Tips to Craft a Killer Onboarding Process
  • 21 Onboarding Email Templates

Quick Start

  • Enterprise
  • Data Integrations & Connectors
  • Customer Success Blogs
  • Resources
  • About Strikedeck
  • Request a Demo

Contact Us

mail

phone408.513.3020

mapMedallia, Inc.
575 Market St., Suite 1850
          San Francisco, CA 94105 USA

  • Terms of Service
  • General Data Protection Regulation
  • Privacy Policy
  • Facebook
  • Twitter
Terms of Service | GDPR, DPA | Privacy Policy