Strikedeck | Customer Success Platform
  • Product
    • > Enterprise
    • > Blitz
    • > Blitz vs Enterprise
    • > How We Integrate
    • > Integrations
    • > Security
  • Blog
  • Resources
  • About Us
  • Request a Demo
Select Page
Moving from Reactive to Proactive Customer Success

Moving from Reactive to Proactive Customer Success

by Clayton Costa | Jan 29, 2019 | Customer Success

Customer Success Strategy Moving from “reactive” to “proactive” is really about adopting one vector to the relationship, identifying the right direction, and guiding customers through it. One of the most common questions I get, when talking about Customer Success (CS)...

Recent Posts

  • How to Build Internal Relationships with Other Groups – Part II
  • How to Build Internal Relationships with Other Groups – Part I
  • Who Owns Customer Success?
  • Customer Experience at a Startup
  • 5 Tips For Hiring A Customer Success Leader

Most Common Words

b2b CAC CCO Churn Communication CRM Cross-sell CSM Customer Customer Centric Culture Customer Engagement Customer Experience customer health customer journey Customer Loyalty Customer Onboarding customer relationship management Customer Retention Customers customer satisfaction customer sentiment Customer Service Customer Success Customer Success Automation Customer Success Metrics Customer Support data analytics KPIs marketing Metrics NPS Onboarding proactive Product Management QBR Reading List renewal Retention ROI saas Sales Trusted Advisor Upsell User Experience value realization

Categories

  • Best Practices
  • Customer Success
  • Resources – Articles
  • Tips and Tricks

Meta

  • Log in
  • Entries RSS
  • Comments RSS
  • WordPress.org

Recent Posts

  • How to Build Internal Relationships with Other Groups – Part II
  • How to Build Internal Relationships with Other Groups – Part I
  • Who Owns Customer Success?
  • Customer Experience at a Startup
  • 5 Tips For Hiring A Customer Success Leader
  • 10 Tips for Building a Customer Driven Company in 2019
  • Four Questions You Must Ask To Retain Key Customers
  • 10 Customer Service Secrets Every Consumer Should Know
  • Customer Experience is the New Brand
  • 5 Ways to Quickly Meet Customer Experience Expectations

Resources

  • Security & SOC 2
  • Strikedeck Radio
  • Customer Success Infographics
  • Customer Success Events
  • Customer Success Webinars
  • Customer Success Glossary
  • Strikedeck Newsroom & Press
  • Media Kit & Assets

Assets

  • Customer Success Templates
  • The Beginner's Guide to Customer Success
  • The Customer Success Handbook
  • 10 Tips to Craft a Killer Onboarding Process
  • 21 Onboarding Email Templates

Quick Start

  • Product - Customer Success Platform
  • Blitz
  • Data Integrations & Connectors
  • Customer Success Blogs
  • Resources
  • About Strikedeck
  • Request a Demo

Contact Us

mail

phone408.513.3020

map830 Stewart Dr, #262 Sunnyvale, CA 94085

  • Terms of Service
  • General Data Protection Regulation
  • Privacy Policy
  • Linkedin
  • Twitter
  • Youtube
  • Facebook