by Deepa Vernekar | Jul 21, 2020 | Customer Success
Train for Success Success lies at the heart of every customer engagement – it starts from the moment CSMs onboard a customer and continues throughout the length of their journey with the company. Since CSMs act as the face of the organization in front of...
by Deepa Vernekar | Mar 10, 2020 | Customer Success
Altering Your Customer Success Vision As we enter 2020 with a promise to better fulfill customer needs and proactively meet customer expectations, Customer Success is becoming even more mainstream. Conventionally, CS is mostly associated with traditional SaaS...
