by James Alexander | Feb 27, 2018 | Customer Success
The Evolution of the Seller Satisfying needs is good, delivering outcomes is wonderful, but the very best…SERIOUSLY SELLING SUCCESS. Is your win rate slower and lower? Is your profitability slipping and dipping? Like an old bull limping through the pasture, it could...
by James Alexander | Jul 25, 2017 | Customer Success
Removing the Blinders Like driving a high-performance powerboat at idle speed, many organizations only creep along when it comes to piloting Customer Success—limiting speed, minimizing power, and reducing the chance of feeling the breeze of the winning checkered flag...
by James Alexander | Jun 6, 2017 | Customer Success
Same Approach, Different Title A big component of creating brilliant customer experiences is getting the customer to collaborate and act upon your recommendations—to first buy, then to use, then to use more, then buy again. Whatever your title (account manager,...
