Don’t Change, Transform with Customer Success

Don’t Change, Transform with Customer Success

Change vs. Transformation Have you ever considered the difference between the word change and transform? Here’s how Webster’s dictionary defines each: Change: To make different in some particular; to alter. Transform: To change in composition or structure. Do you...
How to Scale Customer Success

How to Scale Customer Success

Scaling for SMBs While all customers are important to a business, not all customers have the same economic impact or potential for revenue expansion. In the early days of any business, you want to be as close as possible to all your customers. But as your company...