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5 Tips For Hiring A Customer Success Leader

5 Tips For Hiring A Customer Success Leader

by Joseph Palumbo | Mar 26, 2019 | Customer Success

Finding the Right Candidate More and more businesses are looking to Customer Success to help them meet their revenue, retention, and customer satisfaction goals, as well provide insight for product development and marketing strategy. In fact, the last few Customer...
Customer Success and the Currency of Communication

Customer Success and the Currency of Communication

by Joseph Palumbo | Apr 11, 2017 | Customer Success

Communication for Effective Problem Solving Customer Success is one of the fastest growing disciplines in tech, as well as many other industries. This is in no small part because it has proven to reduce churn, increase revenue, and enhance the overall customer...

Recent Posts

  • Making an Impact During These Unprecedented Times (Part 1): Elaine Cobb, Vice President of Customer Success at Coveo
  • CX at the Cornerstone of the Business Revolution
  • Focusing on Value in 2021
  • Making an Impact During These Unprecedented Times
  • Closing the Sales and CS Training and Development Gap – Part 2

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Recent Posts

  • Making an Impact During These Unprecedented Times (Part 1): Elaine Cobb, Vice President of Customer Success at Coveo
  • CX at the Cornerstone of the Business Revolution
  • Focusing on Value in 2021
  • Making an Impact During These Unprecedented Times
  • Closing the Sales and CS Training and Development Gap – Part 2
  • Closing the Sales and CS Training and Development Gap – Part 1
  • How Does the CS Organization Measure Its Predictability in Success?
  • Reorienting the Next Battle Ground of Competitive Differentiation
  • The Path to Sustainable and Reliable Business Partnerships
  • Moving into CS Leadership Through Growth

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