by Pallavi Gadepalli | Jan 2, 2018 | Customer Success
From Thoughts to Action I have been ruminating about this topic a lot lately. It’s been sitting at the back of mind for a while, so the time has come to write about it! One of my friends, who is also a Customer Success lead in another company, was not considered for a...
by Pallavi Gadepalli | Dec 19, 2017 | Customer Success
Challenging the Status Quo In an earlier article, I promised that we would talk about Health Metrics and Health Scores. The time is finally here! In another previous post, I discussed how on-premise products typically don’t have in-built telemetry. Don’t let a cloud...
by Pallavi Gadepalli | Nov 21, 2017 | Customer Success
On-Premise CS Our Customer Success journey continues with this article in which I will describe some key learnings and experiences that we stumbled upon in the process of starting “Customer Success” in a large company for an on-premise technically-heavy...
by Pallavi Gadepalli | Oct 24, 2017 | Customer Success
The Mindset of a PM What is the mindset of the Product Manager you ask? The role of a product manager is to be an advocate of the customer first and foremost and understand their roles, personas, and sentiments deeply. It is a unique position which will align customer...
by Pallavi Gadepalli | Oct 3, 2017 | Customer Success
So, What Do You Do? If you live in the Silicon Valley, you can probably relate to this: Meeting someone new and being asked “What do you do?” Usually when I’m asked, I go into a whole elevator pitch about Customer Success. Some context about me: I was hired as...
