by Shreesha Ramdas | Nov 20, 2018 | Customer Success
A Walk in the Role of a CSM In short, the job of a CSM is to help customers achieve success. This calls for constant interaction with customers to help them throughout their lifecycle. Their duties can range from welcoming new customers onboard, to understanding and...
by Shreesha Ramdas | Nov 6, 2018 | Customer Success
The First Impression is the Best Impression The first impression of your product’s functionality is reflected in the onboarding process. It can give the best impression, if it empowers your customers. Onboarding can empower customers by delivering ‘First Value’ at the...
by Shreesha Ramdas | Oct 16, 2018 | Customer Success
Maximizing Customer Relationships Customer Marketing is all about maximizing customer relationships. The role of Customer Marketing is different in different companies – customer expansion, reference coordination, customer experience, and customer content...
by Shreesha Ramdas | Oct 2, 2018 | Customer Success
Evaluating the Customer Journey Where does the customer journey start and end? In actuality, It begins from the time the customer is a prospect and is considering a solution for their pain point. The journey ends at the completion of that customer relationship, which...
by Shreesha Ramdas | Sep 18, 2018 | Customer Success
Martial Customer Success JKD is a hybrid philosophy of martial arts influenced by Bruce Lee. It is a practice that conveys minimal movement with maximum effect. In the context of Customer Success, it refers to a current process that has become too rigid in a situation...
