by Shreesha Ramdas | Sep 24, 2019 | Customer Success
Customer Success is a proactive approach to reducing churn and driving revenue. The concept of CS has been around in many shapes and forms, under various names such as Account Management, Customer Support, but it essentially came into existence with the rise of the...
by Shreesha Ramdas | May 28, 2019 | Customer Success
“A satisfied customer is the best business strategy of all.” – Michael LeBoeuf, American Business Author Every company uses specific metrics and KPIs to calculate the revenue generated from customers, and more often than not, they are heavily focused...
by Shreesha Ramdas | Apr 30, 2019 | Customer Success
Handling Data the Right Way Companies generate large volumes of customer data on a daily basis. This highly unstructured data can be transformed into actionable insights, provided you know how to clean it, and use the appropriate tools to organize and analyze it. Data...
by Shreesha Ramdas | Jan 15, 2019 | Customer Success
The Customer is Always Right The “customer is always right” has been an integral philosophy of almost all customer-centric businesses. While the focus has always been on setting off on the right foot with the customer and establishing the right chemistry between the...
by Shreesha Ramdas | Nov 20, 2018 | Customer Success
A Walk in the Role of a CSM In short, the job of a CSM is to help customers achieve success. This calls for constant interaction with customers to help them throughout their lifecycle. Their duties can range from welcoming new customers onboard, to understanding and...
