by Sonia Siganporia | May 2, 2017 | Customer Success
Shaun VanWeelden, Success Engineer Last week, I had the opportunity to speak with Shaun VanWeelden, a Success Engineer at Engagio. After gaining engineering experience at companies like Microsoft, Amazon, and Twilio, Shaun joined Engagio full-time to combine his...
by Sonia Siganporia | Feb 3, 2017 | Customer Success
The Top of the Class It’s time to acknowledge that changing requirements and evolving practices are going to be a frequent occurrence in the Customer Success world. 2016 was a significant year for Customer Success, as awareness and recognition of CS grew by leaps and...
by Sonia Siganporia | Jan 9, 2017 | Customer Success
In With the Old In the Customer Success reading list we compiled last year, we focused on more recent customer-centric books that had made a big splash. This year, we want to focus on the oldies, but goodies in the customer-facing space, and look at the established...
by Sonia Siganporia | May 4, 2016 | Customer Success, Tips and Tricks
CS Power Tools Customer Success is essential to the long term health of your business; every SaaS company needs to make room in their budget to support one. Without a Customer Success team, the responsibilities for account retention, upsells, and proactive maintenance...
by Sonia Siganporia | May 4, 2016 | Customer Success
Assessing the Field The field of Customer Success ensures that your customers gain value from your product offerings, and allows you to cultivate lasting business relationships, all while continually optimizing their accounts. The exponential growth of Customer...
