Ten Steps for Customer Success LTV

Ten Steps for Customer Success LTV

“Strategy Without Tactics is the Slowest Route to Victory… Tactics Without Strategy is the Noise Before Defeat.” – Sun Tzu Achieving the Ultimate LTV Review & Gain Consensus – What Are the Numbers Today: (Gross, Net, etc…) Define how they...
Why Expansion is the Key to Retention

Why Expansion is the Key to Retention

Only the Paranoid Survive In 1997, Andy Grove was Time Magazine’s “Man of the Year”. They called him, “The person most responsible for the amazing growth of semiconductors”. Why the accolade? In their first year, Intel’s revenue was $2,672. When Grove retired in...