by Vincent Manlapaz | Mar 24, 2020 | Customer Success
In this interview, Jeanne Hopkins, Chief Marketing Officer at Lola.com, talks about why it is necessary to build a brand experience based on the individual needs and why CSMs must enable the right outcomes to the different persona they’re working with. The...
by Vincent Manlapaz | Feb 25, 2020 | Customer Success
In this interview, Arjun Pillai, Founder & CEO at Insent.ai talks about the importance of developing and shaping customer’s experience by combining human synergy and product innovation to strengthen the [business] relationship and sharing mutual success. “It...
by Vincent Manlapaz | Feb 4, 2020 | Customer Success
In this interview, Matthew D. Tucker, an independent consultant helping companies looking to achieve greater customer success and growth, talks about the importance of seeing things through the eyes of your customers and understanding their perspectives. Customer...
by Vincent Manlapaz | Jan 28, 2020 | Customer Success
In this interview, Bharath Yadla, Vice President at Workato talks about the importance of delivering differentiated customer experiences and understanding each customer interaction. “The customer has more choices today than ever before and more alternatives are...
by Vincent Manlapaz | Dec 3, 2019 | Customer Success
In this interview, Brett Andersen, Director of Client Success at Degreed, shares the dynamic role of CS and provides clear-cut strategies to structure growth and to manage expectations and opportunities across the entire organization. The best way to get our customers...
