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Making an Impact During These Unprecedented Times (Part 1): Elaine Cobb, Vice President of Customer Success at Coveo

Making an Impact During These Unprecedented Times (Part 1): Elaine Cobb, Vice President of Customer Success at Coveo

by Vincent Manlapaz | Feb 23, 2021 | Customer Success

Given the importance of meeting customer needs and providing a well-rounded experience, how can a business determine whether the value or experience they deliver is at par or not? I spoke with Elaine Cobb, Vice President of Customer Success at Coveo, to share her...
CX at the Cornerstone of the Business Revolution

CX at the Cornerstone of the Business Revolution

by Vincent Manlapaz | Feb 16, 2021 | Customer Success

Customer experience has grown at the speed of light. Not only has it evolved from traditional service engagement but it also works today to bridge business value and meet customer needs. I spoke with Annette Franz, CCXP, Founder and CEO at CX Journey Inc., to discuss...
Making an Impact During These Unprecedented Times

Making an Impact During These Unprecedented Times

by Vincent Manlapaz | Feb 5, 2021 | Customer Success

How did you get started in CS? I developed an interest in account management/customer success in my previous company (not tech), where I work as an Inside Sales Account Manager.  I decided to try the tech industry and see if this is my cup of tea or not. Not having...
How Does the CS Organization Measure Its Predictability in Success?

How Does the CS Organization Measure Its Predictability in Success?

by Vincent Manlapaz | Jan 26, 2021 | Customer Success

Background and Career Jey has been in the customer-facing, post-sale service leadership roles for close to two decades working for both startups and enterprises. She focused on big data technology companies in the last ten years, supporting and servicing their...
Reorienting the Next Battle Ground of Competitive Differentiation

Reorienting the Next Battle Ground of Competitive Differentiation

by Vincent Manlapaz | Jan 22, 2021 | Customer Success

Vincent: Nimesh, thank you so much for joining me today, and I truly appreciate your time. In your opinion, what is the key factor responsible for the increasing popularity of Customer Success over the last few years? Nimesh: Thank you for inviting me, Vincent. Glad...
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Recent Posts

  • Making an Impact During These Unprecedented Times (Part 1): Elaine Cobb, Vice President of Customer Success at Coveo
  • CX at the Cornerstone of the Business Revolution
  • Focusing on Value in 2021
  • Making an Impact During These Unprecedented Times
  • Closing the Sales and CS Training and Development Gap – Part 2

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Recent Posts

  • Making an Impact During These Unprecedented Times (Part 1): Elaine Cobb, Vice President of Customer Success at Coveo
  • CX at the Cornerstone of the Business Revolution
  • Focusing on Value in 2021
  • Making an Impact During These Unprecedented Times
  • Closing the Sales and CS Training and Development Gap – Part 2
  • Closing the Sales and CS Training and Development Gap – Part 1
  • How Does the CS Organization Measure Its Predictability in Success?
  • Reorienting the Next Battle Ground of Competitive Differentiation
  • The Path to Sustainable and Reliable Business Partnerships
  • Moving into CS Leadership Through Growth

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