by Vincent Manlapaz | Feb 23, 2021 | Customer Success
Given the importance of meeting customer needs and providing a well-rounded experience, how can a business determine whether the value or experience they deliver is at par or not? I spoke with Elaine Cobb, Vice President of Customer Success at Coveo, to share her...
by Vincent Manlapaz | Feb 16, 2021 | Customer Success
Customer experience has grown at the speed of light. Not only has it evolved from traditional service engagement but it also works today to bridge business value and meet customer needs. I spoke with Annette Franz, CCXP, Founder and CEO at CX Journey Inc., to discuss...
by Vincent Manlapaz | Feb 5, 2021 | Customer Success
How did you get started in CS? I developed an interest in account management/customer success in my previous company (not tech), where I work as an Inside Sales Account Manager. I decided to try the tech industry and see if this is my cup of tea or not. Not having...
by Vincent Manlapaz | Jan 26, 2021 | Customer Success
Background and Career Jey has been in the customer-facing, post-sale service leadership roles for close to two decades working for both startups and enterprises. She focused on big data technology companies in the last ten years, supporting and servicing their...
by Vincent Manlapaz | Jan 22, 2021 | Customer Success
Vincent: Nimesh, thank you so much for joining me today, and I truly appreciate your time. In your opinion, what is the key factor responsible for the increasing popularity of Customer Success over the last few years? Nimesh: Thank you for inviting me, Vincent. Glad...
