by Vincent Manlapaz | Nov 24, 2020 | Customer Success
Business perspectives With the rise of subscription-based technology comes the Customer Success function. This business model, Jon notes, ensures that customers are successful not only in the work they do but how satisfied they were when using the solution/platform....
by Vincent Manlapaz | Nov 17, 2020 | Customer Success
Demonstrating integrity to your brand promise In the subscription economy, no organization grows by being a spectator or a follower or by staying immersed in yesterday’s dilemmas. The changing business environment has altered the definition of what it takes to be...
by Vincent Manlapaz | Nov 10, 2020 | Customer Success
Background and Career Today, CS can help leaders and business executives measure and manage the human side of the business in alignment with business goals. It is the focus of my interview with Petrisa Pecnik, VP of Customer Success at BlueCat. What does customer...
by Vincent Manlapaz | Nov 6, 2020 | Customer Success
Business rules and mindsets have changed! If you don’t learn anything about your customers, you’re going to have a hard time continuously communicating value beyond the obvious of your products and services. With the rise of the subscription model, things...
by Vincent Manlapaz | Oct 29, 2020 | Customer Success
Building healthy relationships with customers is not just a matter of understanding their needs and solving their issues, but how committed you are to delivering the success they want and believe they can achieve. I interviewed Tyler Wonderlic, Vice President of...
