by Cairo Amani | Mar 31, 2020 | Customer Success
My favorite thing about Customer Success might be it’s potential. Not only the potential of the field itself (it surfaced in the early 2000’s), but the potential the field holds for those of us who work in it. Customer Success can look so different depending on the...
by Vincent Manlapaz | Mar 24, 2020 | Customer Success
In this interview, Jeanne Hopkins, Chief Marketing Officer at Lola.com, talks about why it is necessary to build a brand experience based on the individual needs and why CSMs must enable the right outcomes to the different persona they’re working with. The...
by Shane Barker | Mar 17, 2020 | Customer Success
Last Updated On: September 17th, 2019 Do your customers leave after purchasing your products just once? It’s every business owner’s nightmare. It’s a clear indicator that you may need to improve your customer service. 80% of respondents said they stopped going back to...
by Deepa Vernekar | Mar 10, 2020 | Customer Success
Altering Your Customer Success Vision As we enter 2020 with a promise to better fulfill customer needs and proactively meet customer expectations, Customer Success is becoming even more mainstream. Conventionally, CS is mostly associated with traditional SaaS...
by Philipp Wolf | Mar 3, 2020 | Customer Success
If you’ve spent any time reading about customer success (CS), you’ve probably noticed that it emphasizes crafting positive customer experiences. Read any content about the field of customer experience (CX) and you’ll see the same. So what separates the two? Are...
by Vincent Manlapaz | Feb 25, 2020 | Customer Success
In this interview, Arjun Pillai, Founder & CEO at Insent.ai talks about the importance of developing and shaping customer’s experience by combining human synergy and product innovation to strengthen the [business] relationship and sharing mutual success. “It...
