by Jared Cornell | Jul 10, 2018 | Customer Success
Handling Irate Customers the Right Way Angry and dissatisfied customers are a normal part of business and you cannot evade them. In fact, you need to learn to deal with them if you want your business to be successful. It’s easy to work with satisfied customers, but...
by Mike Roberts | Jul 3, 2018 | Customer Success
Whose Fault Is It? Many CFO and Customer Success executive conversations fail to achieve intended outcomes. Is that the CFO’s fault? CFOs generally understand the SaaS subscription model and relevant financial mechanics. However, many still get confused between...
by Jeff Lowenstein | Jun 26, 2018 | Customer Success
Watch the Webinar Recording The Third Installment Strikedeck presented the third installment of its NextGen CSM Webinar series with “How to Ace the Customer Success Manager Interview”. The webinar dealt with the major considerations for succeeding in CSM interviews....
by Chad Horenfeldt | Jun 26, 2018 | Customer Success
Recognizing Your Own Impact I will never forget a number of years ago back when I was at Eloqua and was called into my manager’s office. I was first worried that I had done something wrong. I had been toiling away with a number of our smaller customers in the Austin,...
by Jeff Lowenstein | Jun 25, 2018 | Customer Success
Watch the Webinar Recording The Second Installment Strikedeck presented the second installment of the NextGen CSM Webinar series on the topic of “How to Prepare for a Career in Customer Success”. The goal of the webinar was to outline a transition plan for those who...
by Dibish Divakaran | May 29, 2018 | Customer Success
Panelists Prasanna Krishnamoorthy Founder Upekkha Accelerator Sanjay Chakraborti Director of Customer Success Informatica Ankit Sinha Lead – Customer Success Chargebee VVS Narayana Global Competency Head, Communications, Media, & Entertainment Tech Mahindra...
