Servicing Customers In Today’s Climate

Servicing Customers In Today’s Climate

I was recently invited to engage in a webinar with Sandler.  I am particularly passionate about the topic of discussion:  How to Succeed at Customer Success Conversations in an Evolving Landscape and decided to continue the conversation here. How do we continue to...
Managing Remote Customer Success Managers

Managing Remote Customer Success Managers

Hiring customer success team members who are not located at headquarters is a growing trend in our field. There can be real advantages to hiring CSMs who are remote, including having them located in key markets or being able to hire more reps in a lower cost location....