by Joseph Michelli | Sep 17, 2019 | Customer Success
Raise your hand if you remember the radio or television police drama Dragnet. For the rest of you here’s a link from the History Channel. I reference Dragnet, so that I can borrow one of the many signature lines from the show, “Only the names have been changed to...
by Vincent Manlapaz | Sep 10, 2019 | Customer Success
In this interview, Steve Tran (VP Customer Success at DemandStar), talks about the importance of treating your customers like an extension of your family . Doing so, you’ll have the greatest chance to connect and understand your customer’s challenges and circumstances...
by Paul Hagen | Sep 3, 2019 | Customer Success
In today’s ever-accelerating digital world, most brands know that winning the battle for customers depends on exceptional customer experience (CX). A relatively new type of effort called customer success (CS) — particularly prevalent in the B2B tech sector — brings a...
by Tom Lipscomb | Aug 19, 2019 | Customer Success
If you’re a Customer Success leader, Customer Lifetime Value (LTV) is one of the most important metrics for you to understand. With that said, there are some pretty “creative” ways that people define it, which for something this important, probably isn’t a good thing....
by Andy Rudin | Aug 13, 2019 | Customer Success
“Don’t put words in someone else’s mouth!” This sage advice from my first-grade teacher has stuck with me. I have my conversational faults, but I’ve steadfastly avoided this transgression. Yet, the gaffe persists in society today, and it’s growing. We need a...
by Tom Lipscomb | Aug 6, 2019 | Customer Success
The Debate There are a lot of perspectives on what Customer Success is and when it began. As for when some people say that what we call Customer Success today has been around for decades. Others say that it was 15 years ago at Siebel, or at Vantage 20 years ago. So...
