by Vincent Manlapaz | Feb 23, 2021 | Customer Success
Given the importance of meeting customer needs and providing a well-rounded experience, how can a business determine whether the value or experience they deliver is at par or not? I spoke with Elaine Cobb, Vice President of Customer Success at Coveo, to share her...
by Vincent Manlapaz | Feb 16, 2021 | Customer Success
Customer experience has grown at the speed of light. Not only has it evolved from traditional service engagement but it also works today to bridge business value and meet customer needs. I spoke with Annette Franz, CCXP, Founder and CEO at CX Journey Inc., to discuss...
by Zahra Iqbal | Feb 9, 2021 | Customer Success
To maintain a successful business, you must focus on many tasks. However, one of the most pressing aspects of running a successful business is retaining customers. This is especially true now that the pandemic has shaken the entire business ecosystem, causing the...
by Vincent Manlapaz | Feb 5, 2021 | Customer Success
How did you get started in CS? I developed an interest in account management/customer success in my previous company (not tech), where I work as an Inside Sales Account Manager. I decided to try the tech industry and see if this is my cup of tea or not. Not having...
by Sarah Doughty | Feb 2, 2021 | Customer Success
Last week, we discussed the development gap between closing the sale and CS training and established the need and importance of training for any CS team, irrespective of its size and company size. Let’s dive into the various elements of training involved at each step...
by Sarah Doughty | Jan 28, 2021 | Customer Success
According to a 2018 study, over 22% of organizations spend more than $2,500 per person on training for their Sales team (menemshagroup.com). This investment is nearly 20% more than the average training and development investment made on other parts of the...
