by Vincent Manlapaz | Sep 22, 2020 | Customer Success
The core value of a successful partnership At the very core, Customer Success means that buyers are receiving the value in the form of the solution (products and services) they have purchased. It means simple and obvious: the products and services that make up the...
by Zahra Iqbal | Sep 17, 2020 | Customer Success
Each customer experience is unique. Customers’ perspectives differ according to their preferences, past experiences, and financial position – and that only touches the tip of the iceberg. Organizations should never stick to a one-size-fits-all solution....
by Vincent Manlapaz | Sep 15, 2020 | Customer Success
Measuring Customer Success I had an engaging conversation with Jerry. We both agreed that customer success does not end and begin with CSMs alone. Instead, it is a collective and shared responsibility of everyone (in the organization). Jerry pointed out that before...
by Jason Whitehead | Sep 11, 2020 | Customer Success
You need to have clear executive support if your customer success program is going to survive. What metrics and measures do you need to prove the short-term and long-term value of their customer success investment? I have had many discussions with customer success...
by Vincent Manlapaz | Sep 8, 2020 | Customer Success
Background and Career Alan has spent most of his career in consulting, outsourcing, and managing SaaS companies, particularly in the enterprise (B2B) applications. I asked Alan about his thoughts on CS. He said customer success (CS) is about customer satisfaction,...
by Shreesha Ramdas | Sep 3, 2020 | Customer Success
The growth of a digital-based global economy continues to spur revolutionary changes across all industries. There’s increased competition in all sectors necessitating the creation of new marketing strategies. Emerging business models such as the subscription economy...
