by Vincent Manlapaz | Jul 7, 2020 | Customer Success
In this interview, Trent Peterson, APAC Head Of Customer Success at DocuSign talks about proven customer success techniques to solve business challenges through the use of technology and utilizing expertise in our Customer Success organization. How did you get started...
by Keri Keeling | Jun 30, 2020 | Customer Success
I was recently invited to engage in a webinar with Sandler. I am particularly passionate about the topic of discussion: How to Succeed at Customer Success Conversations in an Evolving Landscape and decided to continue the conversation here. How do we continue to...
by Lara Kelsey | Jun 23, 2020 | Customer Success
Looking through my lens as a CSM here’s how my typical day looks like… Without having some pre-built structure to my day and week I can easily lose track of critical items that need follow-up, care, and planning. I need to have time in my day for: my scheduled...
by Vincent Manlapaz | Jun 16, 2020 | Customer Success
What is the key to a successful relationship? Is it because customers are treated well? Are their concerns resolved on time or is it because we spend time understanding our customers and what their true needs are? In this interview, Jamey Jeff, Chief Customer Officer...
by Lara Kelsey | Jun 9, 2020 | Customer Success
Times are changing. Greater customer-centricity, coupled with digital transformation is causing businesses to pivot and re-calibrate their approach to engaging with their customers. To help guide customers through these changes, Customer Success Managers are tasked...
by Kristen Hayer | May 26, 2020 | Customer Success
Hiring customer success team members who are not located at headquarters is a growing trend in our field. There can be real advantages to hiring CSMs who are remote, including having them located in key markets or being able to hire more reps in a lower cost location....
