by Irene Lefton | Aug 15, 2017 | Customer Success
Familiar Tropes Between CS & Sales What happens when a SaaS Venture Capitalist, a Customer Success (CS) Analyst, and a VP of CS sit down to chat about Sales and CS? You might anticipate that a lively conversation would ensue, with many points of contention. For...
by David Jackson | Aug 8, 2017 | Customer Success
Managing Monkeys Much of a manager’s time is taken up by problems subordinates bring to them. This subject was brilliantly addressed in 1974 in the second most popular article ever published in the Harvard Business Review – “Management Time – Who’s...
by Miku Seko | Aug 1, 2017 | Customer Success
Onboarding & Conversion Ever wondered how popular SaaS companies like Mixmax, Asana, and Buffer onboard their customers? What are the secrets to making your customers successful in using your product? Recently, I signed up for a range of popular software services...
by James Alexander | Jul 25, 2017 | Customer Success
Removing the Blinders Like driving a high-performance powerboat at idle speed, many organizations only creep along when it comes to piloting Customer Success—limiting speed, minimizing power, and reducing the chance of feeling the breeze of the winning checkered flag...
by Matt Edwards | Jul 18, 2017 | Customer Success
Tune into an upcoming episode of Strikedeck Radio to hear Matt Edwards dive into this topic further, and share stories from his experience growing & leading CS teams! The Focal Human Touch Point Companies can get so focused on providing a great user experience...
by Krista Sheridan | Jul 10, 2017 | Customer Success
Gaining New Perspectives In 2012, I stood in line with great anticipation for the Seth Rogen and Barbra Streisand movie – “The Guilt Trip”. I’m not sure if these actors are your cup of tea, but I enjoyed every angst-filled moment of this family road trip. What I...
