by Adam Honig | Jul 16, 2019 | Customer Success
Getting Started with Customer Referrals People just don’t trust salespeople sometimes. Thanks to media portrayals and resulting stereotypes, we can be seen as money-grubbing slimeballs. So, when you tell a prospect who has this mindset about how useful your product is...
by Christian Kemptner | Jul 9, 2019 | Customer Success
Getting Started with CX Metrics With multi-channel becoming the norm, omnichannel a priority, digital transformation not a debate but a necessity, artificial intelligence (AI) and machine learning (ML) having more than a foot in the door, customer empathy and...
by David Lahey | Jul 2, 2019 | Customer Success
Getting Started I am often asked how I built and scaled an award-winning Customer Success team. While there are many chapters to that story, one topic that seems to gather the most interest is how to build an effective customer health score. And for good reason. I...
by Andy Rudin | Jun 25, 2019 | Customer Success
For customer retention, which of the following do vendors commonly perform? 1) Provide outstanding service and loyalty benefits 2) Impose switching costs through technological impediments and contractual restrictions 3) Engineer convoluted pathways for customers who...
by Andy Rudin | Jun 18, 2019 | Customer Success
Pain Points in the Age of the Customer Astrologers peg the Age of Aquarius between 1447 and 3597 CE – a range of 2,150 years, give or take. The Age of Enlightenment happened in Europe in the 18th century, around the same time as the emergence of the industrial age....
by Shreesha Ramdas | May 28, 2019 | Customer Success
“A satisfied customer is the best business strategy of all.” – Michael LeBoeuf, American Business Author Every company uses specific metrics and KPIs to calculate the revenue generated from customers, and more often than not, they are heavily focused...
