by Shreesha Ramdas | Jan 15, 2019 | Customer Success
The Customer is Always Right The “customer is always right” has been an integral philosophy of almost all customer-centric businesses. While the focus has always been on setting off on the right foot with the customer and establishing the right chemistry between the...
by David Jackson | Jan 8, 2019 | Customer Success
Would I Do It the Same Way? As CEO of Clicktools, one of the UK’s first SaaS companies, I was always seeking better ways to deliver profitable growth. I have been an advocate of customer focus since the late 80’s: actions therefore were always based on the premise...
by Kristen Hayer | Dec 18, 2018 | Customer Success
Expansion Opportunities Whether you’re tasked with selling or not, Customer Success has an impact on expansion opportunities. If your team closes expansion deals regularly, this isn’t news to you. Likely, you’re already operating in a way that mimics your Sales...
by Roger Lee | Dec 11, 2018 | Customer Success
A Common Thread Every Customer Success Meetup, blog, or conference generally talks about generating and delivering value to customers, through CS. While CSMs might be successful in deriving that value for customers, they might not be so apt at communicating the...
by Suraj Mohandas | Dec 4, 2018 | Customer Success
Strategies for the New Year With 2018 coming to a close, and businesses busy making plans and finalizing budgets for the next year, Customer Success executives should take a moment to analyze if their current practices are emphasizing the right business strategies....
by Zahra Iqbal | Nov 27, 2018 | Customer Success
Wide Range of Perceptions Even though Customer Success has evolved immensely as a profession, a vast majority of people still have a wide range of perceptions around its necessity and function. Some confuse it to be another arm of Customer Support, while others...
