by Shreesha Ramdas | Sep 18, 2018 | Customer Success
Martial Customer Success JKD is a hybrid philosophy of martial arts influenced by Bruce Lee. It is a practice that conveys minimal movement with maximum effect. In the context of Customer Success, it refers to a current process that has become too rigid in a situation...
by Sonia Siganporia | Sep 11, 2018 | Customer Success
NPS vs. CHS Net Promoter Score (NPS) has been the undisputed king of customer satisfaction metrics over the past two decades. Garnering its pedigree thanks to its roots in a blue-chip management consulting company, it has a proven track record of success, thanks to...
by Shreesha Ramdas | Sep 4, 2018 | Customer Success
The Secret to Successful SaaS Habit Formation The ultimate goal of forming a habit is to find a solution to problems faced. In the SaaS world, a product functions as a relief or a solution to the pain felt by a company. Forming a habit takes time, and as is widely...
by Mark Pecoraro | Aug 28, 2018 | Customer Success
Continuing Pervasive Culture In the first part of this post, I discussed the need to create a pervasive culture of Customer Success across an organization, and why the current approach to Customer Success is reactive, and ultimately, doomed to failure. Now, let’s...
by Mark Pecoraro | Aug 21, 2018 | Customer Success
Short vs. Long-Term Changes Most New Year’s resolutions last for about two or three months. In comparison, a lifestyle modification brings about an enduring change in the way you live on a day to day basis. Most companies start Customer Success as a reaction to...
by Michael Cormier | Aug 14, 2018 | Customer Success
A Perspective on Business Travel Imagine yourself traveling, tired, stressed, with your mind is preoccupied with thoughts. To add to it, the process at the airport where you have to line up, the lines move slowly, security checks, waiting for your luggage, and other...
