by Vincent Manlapaz | Jan 28, 2020 | Customer Success
In this interview, Bharath Yadla, Vice President at Workato talks about the importance of delivering differentiated customer experiences and understanding each customer interaction. “The customer has more choices today than ever before and more...
by Shep Hyken | Jan 22, 2020 | Customer Success
With all the focus on how AI, data, personalization and more can create a better customer experience, I thought it might be fun to go back to some basics and look at different ways we can connect and build better relationships with our customers. These are very...
by Shane Barker | Jan 22, 2020 | Customer Success
Last Updated On: July 24th, 2019 If you want to help your business succeed in the long-term, you need to increase customer retention. Fail to do so, and you’ll have to find new customers regularly to keep your business going. It’s tough to find new customers for your...
by Tom Lipscomb | Jan 7, 2020 | Customer Success
In the third part of the financial foundations series we discussed Revenue Cost Ratios, or how much is invested for each dollar of revenue. For new customers this is your Customer Acquisition Cost (CAC). For existing customers these are your Customer Retention Costs...
by Sunil Mittal | Dec 16, 2019 | Customer Success
The global marketplace has evolved in recent years, becoming more utility-based than ever before. The rise of the subscription economy has been one of the major developments to illustrate this change. The subscription model, under which companies shift from selling...
by Tom Sweeny | Dec 10, 2019 | Customer Success
Net Recurring Revenue is a comprehensive indicator that reveals the extent to which you are retaining, expanding and growing customer relationship value. Examining the specific underlying elements that contribute to the calculation of Net Recurring Revenue provides...
