by Vincent Manlapaz | Jun 15, 2021 | Customer Success
The business world and its focus have changed. Now, more than ever it is about the customers and how they choose to engage with their preferred brands. The message is clear: how to keep them loyal and customers for life. In this interview, Zsuzsanna Ferenczi,...
by Vincent Manlapaz | Jun 8, 2021 | Customer Success
With the explosive growth of the SaaS industry, there is a high demand to understand how customers engage with potential vendors, how they respond to changes, and the implications if not addressed. During Medallia Experience 21, experts presented five B2B customer...
by Vincent Manlapaz | Jun 1, 2021 | Customer Success
I spoke with Rasika Kelkar, Team Lead, Customer Success at BrowserStack, about the utmost value of customer success in the overall success of an organization. Here, she discusses how CS has evolved and best practices for helping customers achieve their desired...
by Vincent Manlapaz | May 24, 2021 | Customer Success
Organizations need a strong customer success vision in order to keep up with the competition. In this interview, Michelle Brown-Krier, Director of Account Management at Refersion, discusses why bringing this vision to life requires an alignment of leadership, team...
by Vincent Manlapaz | May 18, 2021 | Customer Success
In this interview, Kim Oslob, Senior Director of Customer Engagement at MeasuringU, discusses why businesses need to continue to deliver their overall brand promises amid these challenging times. Doing so will help improve their brand reliability, long-term success,...
by Vincent Manlapaz | May 11, 2021 | Customer Success
Continuing my interview with Nate Brown, Chief Experience Officer at Officium Labs, we discussed why CX has helped drive growth, success, and loyalty. You can read the first part of the interview here. What should organizations focus on when designing or improving...
