by Ross Fulton | Apr 23, 2018 | Customer Success
Executive Summary According to the Subscription Economy Index (SEI), subscription-based companies are growing revenues approximately 8 times faster than the S&P 500.1 By 2020 more than 80 percent of software businesses will have transitioned their revenue model...
by Mitchell Posluns | Apr 3, 2018 | Customer Success
The Other Side of the Hiring Equation Over the past few weeks, I’ve interviewed a dozen CSM candidates for Hubdoc, a cloud-based document management solution for accountants and bookkeepers. We’ve had a diverse range of candidates come through our doors, and it...
by Tom Lipscomb | Mar 30, 2018 | Customer Success
Only the Paranoid Survive In 1997, Andy Grove was Time Magazine’s “Man of the Year”. They called him, “The person most responsible for the amazing growth of semiconductors”. Why the accolade? In their first year, Intel’s revenue was $2,672. When Grove retired in...
by Shreesha Ramdas | Mar 23, 2018 | Customer Success
A State of Flux The emergence of Customer Success (CS) as a discipline has further blurred the traditional boundaries of responsibilities between departments. In this state of flux, a very legitimate question has come up – who owns customer advocacy? Is it CS or...
by Alfred Diez | Mar 20, 2018 | Customer Success
High Level Causes Team needs to scale Processes mature Data needs become complex Data Sources are many As Customer Success (CS) teams grow and mature over time, they may find themselves moving away from a Customer Relationship Management System (CRM) as their go-to...
by Carmen Vicelich | Mar 14, 2018 | Customer Success
See the Original Post on CIO Data at Our Fingertips We are now living in a world that is increasingly driven by data thanks to the emergence of digital and cloud-based technologies and the proliferation of social mobility. As a result, there’s a dizzying amount of...
