by Shreesha Ramdas | Nov 6, 2018 | Customer Success
The First Impression is the Best Impression The first impression of your product’s functionality is reflected in the onboarding process. It can give the best impression, if it empowers your customers. Onboarding can empower customers by delivering ‘First Value’ at the...
by Tom Lipscomb | Oct 30, 2018 | Customer Success
“Strategy Without Tactics is the Slowest Route to Victory… Tactics Without Strategy is the Noise Before Defeat.” – Sun Tzu Achieving the Ultimate LTV Review & Gain Consensus – What Are the Numbers Today: (Gross, Net, etc…) Define how they...
by Shreesha Ramdas | Oct 16, 2018 | Customer Success
Maximizing Customer Relationships Customer Marketing is all about maximizing customer relationships. The role of Customer Marketing is different in different companies – customer expansion, reference coordination, customer experience, and customer content...
by Brian Warren | Oct 9, 2018 | Customer Success
QBRs for All Quarterly Business Reviews are not only for the top segment of your client base, but also can be done on a smaller scale for clients that require less formality. A QBR meeting is a special session and involves extra effort and time, invested by a company...
by Shreesha Ramdas | Oct 2, 2018 | Customer Success
Evaluating the Customer Journey Where does the customer journey start and end? In actuality, It begins from the time the customer is a prospect and is considering a solution for their pain point. The journey ends at the completion of that customer relationship, which...
by Chitra Madhwacharyula | Sep 24, 2018 | Customer Success
Learning from Customers The goal of a company’s Customer Success team is to ensure that customers are getting the maximum value from their company’s products and services to be successful. However, sometimes situations are beyond our control, and despite best...
