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The Mechanics of Onboarding

The Mechanics of Onboarding

by Shreesha Ramdas | Jun 28, 2016 | Best Practices, Customer Success, Resources - Articles, Tips and Tricks

The Onboarding Premise The value of effective onboarding is well established, especially since poor onboarding has been proven to have a severely negative impact on a business. Potential customers become fatigued by your product from the beginning if they are unable...
5 Strategies to Increase Customer Success ROI

5 Strategies to Increase Customer Success ROI

by Sonia Siganporia | May 4, 2016 | Customer Success, Tips and Tricks

CS Power Tools Customer Success is essential to the long term health of your business; every SaaS company needs to make room in their budget to support one. Without a Customer Success team, the responsibilities for account retention, upsells, and proactive maintenance...

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  • CX at the Cornerstone of the Business Revolution
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Recent Posts

  • Making an Impact During These Unprecedented Times (Part 1): Elaine Cobb, Vice President of Customer Success at Coveo
  • CX at the Cornerstone of the Business Revolution
  • Focusing on Value in 2021
  • Making an Impact During These Unprecedented Times
  • Closing the Sales and CS Training and Development Gap – Part 2
  • Closing the Sales and CS Training and Development Gap – Part 1
  • How Does the CS Organization Measure Its Predictability in Success?
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