by Shreesha Ramdas | Jun 28, 2016 | Best Practices, Customer Success, Resources - Articles, Tips and Tricks
The Onboarding Premise The value of effective onboarding is well established, especially since poor onboarding has been proven to have a severely negative impact on a business. Potential customers become fatigued by your product from the beginning if they are unable...
by Sonia Siganporia | May 4, 2016 | Customer Success, Tips and Tricks
CS Power Tools Customer Success is essential to the long term health of your business; every SaaS company needs to make room in their budget to support one. Without a Customer Success team, the responsibilities for account retention, upsells, and proactive maintenance...
