Let's Build Customer Happiness
Cairo Amani shares tips on improving communication while working remotely.
Vincent Manlapaz, in an interview with Daniel Farkas talks about the importance of having a shared mindset and winning customer’s trust by prioritizing their success.
Lara talks about how important Customer Experience is when it comes to retaining your customers.
Vincent Manlapaz, in an interview with Chris Watkins, talks about building out a client experience based on a simple and guided perspective.
Cairo Amani talks about some essential traits that all Customer Success Leaders should adopt.
Vincent Manlapaz, in an interview with Jeanne Hopkins, talks about why it is necessary to build a brand experience based on the individual needs and why CSMs must enable the right outcomes to the different persona they’re working with.
Shane gives tips on how to retain your customers through improved customer service.
Deepa talks about how to shift your perspective and proactively meet customer needs and expectations.
Philipp Wolf talks about the difference between Customer Success and Customer Experience and how they fall hand in hand with each other.