Let's Build Customer Happiness
Why Does the Customer Onboarding Experience Need to Demonstrate Simplicity? In an Interview with Will Stevenson, Founder & COO at Onboard.io
Will Stevenson, Founder & COO at Onboard.io, discusses the importance of customer onboarding as a critical first step in the post-sales journey in an interview with Vincent Manlapaz.
Aligning a Practical Customer Success Strategy with a Scaling Organization — In an Interview with Kari Ardalan, Regional Vice President, Scaled Success at Zendesk
Will Stevenson, Founder & COO at Onboard.io, discusses the importance of customer onboarding as a critical first step in the post-sales journey in an interview with Vincent Manlapaz.
Competitive Advantage with a New Perspective: How Does it Lead to Continued Customer Growth? In an Interview with Zsuzsanna Ferenczi, Co-Founder at Bunes & Ferenczi (Part 2)
Zsuzsanna Ferenczi, in the second part of an interview with Vincent Manlapaz, discusses how a business can take customer success to the next level.
Competitive Advantage with a New Perspective: How Does it Lead to Continued Customer Growth? In an Interview with Zsuzsanna Ferenczi, Co-Founder at Bunes & Ferenczi (Part 1)
Zsuzsanna Ferenczi, in an interview with Vincent Manlapaz, discusses how a business can take customer success to the next level.
5 Customer Success Strategies from Medallia Experience 21
During Medallia Experience 21, experts presented five B2B customer success strategies that can drive long-term value.
Making an Impact During these Unprecedented Times – In an Interview with Rasika Kelkar, Team Lead, Customer Success at BrowserStack
Rasika Kelkar, in an interview with Vincent Manlapaz, discusses the value of customer success in the overall success of an organization.
Making an Impact During these Unprecedented Times – In an Interview with Michelle Brown-Krier, Director of Account Management at Refersion
Michelle Brown-Krier, in an interview with Vincent Manlapaz, discusses why organizations need a strong customer success vision to keep up with the competition.
Making an Impact During these Unprecedented Times – In an Interview with Kim Oslob, Senior Director of Customer Engagement at MeasuringU
Vincent Manlapaz, in an interview with Kim Oslob, discusses why businesses need to continue to deliver their overall brand promises.
Why Has CX Become the Cornerstone of Customers’ Growth, Success, and Loyalty? In an Interview with Nate Brown, Chief Experience Officer at Officium Labs (Part 2)
Vincent Manlapaz, in an interview with Nate Brown, discusses why CX has become the cornerstone of a customer’s growth, success, and loyalty.