Let's Build Customer Happiness
This week in part 2, Emilia takes a deeper dive into other factors involved in onboarding new customers.
Vincent Manlapaz, in an interview with Romeo Leon, talks about the importance of tying Customer Success to the company’s strategic growth and enhancing customer value within the organization.
Emilia talks about the advantages of onboarding new customers with actionable and clear experiences.
Vincent Manlapaz, in an interview with Jill (Farvo) Sawatzky, talks about why creating an unforgettable and remarkable experience must be a top priority in a customer-facing organization.
Vincent Manlapaz, in an interview with Matt Goodman, talks about why CS should be an integral part of the business process, strategy, and guiding principles. Without CS, business growth, alignment, collaboration, and success are unlikely to achieve.
Zahra gives insight on five key areas that you need to focus on as part of your renewal journey.
Vincent Manlapaz, in an interview with Nuno Paiva das Neves talks about the importance of integrating customer feedback into developing a coherent and cohesive customer journey.
Deepa talks about why formal training programs for CSMs are so important.
Vincent Manlapaz, in an interview with Alicja Heyduk talks about the most important steps in mapping and designing a customer success journey.