Let's Build Customer Happiness

Vincent Manlapaz, in an interview with Kim Oslob, discusses why businesses need to continue to deliver their overall brand promises.

Vincent Manlapaz, in an interview with Nate Brown, discusses why CX has become the cornerstone of a customer’s growth, success, and loyalty.

Vincent Manlapaz, in an interview with Nate Brown discusses why CX has become the cornerstone of a customer’s growth, success, and loyalty.

Vincent Manlapaz, in an interview with Kristi Faltorusso talks about the keys to improving customer satisfaction and making them loyal to our business.

Vincent Manlapaz, in an interview with Kristi Faltorusso talks about how businesses can rise above the challenges posed by COVID-19 and ways to strengthen this emotional connection when there are fewer human interactions.

Vincent Manlapaz, in an interview with Anita Toth talks about how businesses can avoid painful pitfalls that will cost them more time and money.

Vincent Manlapaz, in an interview with Ronni Gaun talks about the lessons she learned during this time and what she thinks helps serve customers effectively.

Vincent Manlapaz, in an interview with Josh Zamora shares his thoughts on the impact of this pandemic [in relationship building] and how CS should play its part while adapting to these changes?

Vincent Manlapaz, in an interview with Elaine Cobb talks about the challenges the organization faces, the strategic value of CS, and some ideas to rise above this challenge (pandemic).