Let's Build Customer Happiness
Closing the Sales and CS Training and Development Gap – Part 2
Sarah dives into the various types of training your CS team requires, based on the growth stage your company is at.
Closing the Sales and CS Training and Development Gap – Part 1
Sarah talks about how the investment of training in other parts of an organization can have a heavy impact in driving growth for a company.
How Does the CS Organization Measure Its Predictability in Success?
Vincent Manlapaz, in an interview with Jey Govindan talks about why Customer Success should be an integral part of any company’s strategy. Without CS being part of a company’s growth and expansion mindset, (mutual) success is unlikely to be achieved.
Reorienting the Next Battle Ground of Competitive Differentiation
Vincent Manlapaz, in an interview with Nimesh Mathur talks about the evolving role of Customer Success as a competitive differentiator and why companies have started to look at it as a growth engine.
The Path to Sustainable and Reliable Business Partnerships
Vincent Manlapaz, in an interview with Harpreet Oberoi shares his thoughts on why organizations should keep their laser focus on meeting and achieving customers’ desired outcomes.
Moving into CS Leadership Through Growth
Mel Bilge shares her approach to growing success inside of a startup, and moving from the individual contributor role into a leadership position.
Cultivating and Building Long-Lasting Relationships in the SaaS Economy
Vincent Manlapaz, in an interview with Nir Kalish talks about the importance of providing a well-rounded and excellent customer experience from start to finish. Nir believes that “relationships are the future of business.”
Building a Strategic Customer Success and Scaling CS Programs
Vincent Manlapaz, in an interview with Rama Saripalle talks about the importance of aligning key business processes (CS strategies, customer feedback, and customer experiences) as the leading driver for CS programs’ success.
Moving Forward to Customer Centric and Agile Approach
Vincent Manlapaz, in an interview with Alix Simpson talks about the transformational changes in Customer Success. She also shares successful strategies to turn customers into loyal advocates.