Let's Build Customer Happiness

Sarah talks about how the investment of training in other parts of an organization can have a heavy impact in driving growth for a company.

Vincent Manlapaz, in an interview with Jey Govindan talks about why Customer Success should be an integral part of any company’s strategy. Without CS being part of a company’s growth and expansion mindset, (mutual) success is unlikely to be achieved.

Vincent Manlapaz, in an interview with Nimesh Mathur talks about the evolving role of Customer Success as a competitive differentiator and why companies have started to look at it as a growth engine.

Vincent Manlapaz, in an interview with Harpreet Oberoi shares his thoughts on why organizations should keep their laser focus on meeting and achieving customers’ desired outcomes.

Mel Bilge shares her approach to growing success inside of a startup, and moving from the individual contributor role into a leadership position.

Vincent Manlapaz, in an interview with Nir Kalish talks about the importance of providing a well-rounded and excellent customer experience from start to finish. Nir believes that “relationships are the future of business.”

Vincent Manlapaz, in an interview with Rama Saripalle talks about the importance of aligning key business processes (CS strategies, customer feedback, and customer experiences) as the leading driver for CS programs’ success.

Vincent Manlapaz, in an interview with Alix Simpson talks about the transformational changes in Customer Success. She also shares successful strategies to turn customers into loyal advocates.