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Shane talks about how to help your business succeed and increase customer retention.
Shep talks about the various ways to deliver outstanding Customer Experiences in 2020.
Tom Lipscomb talks about using and understanding various revenue and cost ratios to optimize financial success.
Sunil Mittal talks about the role Customer Success plays in a subscription economy and how it helps shape the overall customer experience.
Tom Sweeny talks about using Net Recurring Revenue to identify the root causes of churn, attrition, and contraction.
Vincent Manlapaz, in an interview with Brett Andersen, Director of Client Success at Degreed, shares the dynamic role of CS and provides clear-cut strategies to structure grow and manage expectations and opportunities across the entire organization.
Vincent Manlapaz, in an interview with Kevin Scheper (VP, CS at Drift) talks about the importance of understanding customers’ behaviors, motivations, aspirations, and what drives their success.
Vincent Manlapaz, in an interview with Emilia D’Anzica, a Customer Success and Account Management partner at Winning by Design, talks about driving growth across the organization.
Tom Lipscomb shares his insights on understanding Revenue Ratios to achieve financial success.