Let's Build Customer Happiness
Building Account & Success Plans
Shari Srebnick talks about two fundamental approaches in Customer Success; Account and joint success plans.
The next frontier of business excellence (a value-driven model)
Vincent Manlapaz, in an interview with Keri Keeling, talks about the importance of establishing a value-driven business model and why it needs to be the central focus of the conversation.
The Ideology Behind Customer Success (Balance Between Consistency and Driving Growth)
Vincent Manlapaz, in an interview with Bhanu Sareddy, talks about the ideology behind CS, and what it takes to succeed in these dynamic and uncertain times.
Accelerating Growth and Success Through Strategic Engagement
Vincent Manlapaz, in an interview with David Ellin, talks about how to create meaningful business strategies and effective execution of it (including customer engagement, revenue growth, advocacy, and retention).
Working in Harmony with your Product Team
Kristen gives practical advice on ways to build a stronger program with your product team.
The roots of a healthy relationship
Vincent Manlapaz, in an interview with Jeff Heckler, talks about why CS is the root of a healthy relationship.
The Only Customer Success Metrics You Should Worry About
Shreesha talks about the importance of understanding the voice of the customer and how it can give you a more competitive edge.
Aligning Customer Success Mindset to Meeting Business Goals by Orchestrating an Intentional Customer Journey
Vincent Manlapaz, in an interview with Doug Snow, talks about the importance of building a CS organization that meets the business objectives of the company and its customers.
The Power of Personalized Customer Experiences
Zahra talks about the benefits of building a personalized customer experience.