Customer Success Metrics That Matter

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The best way to justify a hefty budget for Customer Success is to quantify the effects of your CS efforts. The first step is to find a way to track data so that you can calculate the metrics above. These are some of the most important and widely-used KPIs in the CS profession, and will help you make your case to the Executive team, and namely the CFO, who can be your champion if there isn’t a Chief Customer Officer.