Ep 39 - Andrea Spillman-Gajek, Former Senior VP of Operations & Customer Success at Captricity
In this episode, Kristen talks to Andrea Spillman-Gajek, formerly the SVP of Operations & Customer Success for Captricity. Andrea was one of the founding members of the Captricity team, and built their Customer Success function and team from scratch. She talks about how she did that and some of the frameworks she used.
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