The Beginner’s Guide to Customer Success

The Beginner’s Guide to Customer Success is a comprehensive resource for any professional looking to transition into Customer Success, or get a refresher in all the essentials of the field. This 200-page guide takes you through how CS evolved; how to get started in CS including hiring and interview tips; a complete glossary of all the relevant jargon; strategy tips for onboarding, journey maps, QBRs, and more; how to approach CS platforms and automation; tips for collaborating with other departments including Sales, Product, Engineering, and others; a business booklist; team-building exercises at the end of each chapter, and much more.

What’s in this eBook?

  • How CS evolved
  • How to get started in CS including hiring and interview tips
  • A complete glossary of all the relevant jargon
  • Strategy tips for onboarding, journey maps, QBRs
  • And much more!
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The best Customer Success organizations know that CS is about data – bringing it together, drawing insights, and consistently acting on those insights across the team.

Discover why these industry leaders are choosing Strikedeck.