How We Integrate

Strikedeck understands the need for flexibility, so we provide many ways for customers to load data into our platform. This way, Product & Engineering teams can quickly evaluate the fastest & easiest way to share product data, and get your Customer Success instance live in days, not months.

Strikedeck Supports 8 Different Ways to Pull in Data:

Strikedeck API

1. Strikedeck API

Strikedeck provides a Restful API. Strikedeck can also provide sample API calls (libraries) in different languages including Java. You can also instrument your application code to send events directly to Strikedeck. See API Details >

Flat Files

2. Flat Files

Product usage data can be copied to a shared location as flat files. Strikedeck will take in these files at the optimal cadence as determined by our customers.

Direct Database Access

3. Direct Database Access

Strikedeck can reach into the customer database and periodically pull usage data. The access to the database can be secured by allowing read-only permission to a specific IP address. A view can created on the database to further limit the data access.

Tracking Beacon

4. Tracking Beacon

Strikedeck can start collecting the application when the Strikedeck Tracking Beacon is loaded on every product page. The tracking beacon is a JavaScript code snippet that captures standard information about the User and Account, as well as custom attributes that you determine. If you have other beacons already included in your code, you can simply add the Strikedeck tracking beacon alongside them (the header or footer of the application wrapper). This code loads and initializes the tracking beacon asynchronously to minimize any risk of slowing down your application.

Analytics platforms

5. Collect data from Analytics platforms like MixPanel

When the MixPanel tracking code is already installed in your product, Strikedeck pulls data from MixPanel using the Data Export API.

App monitoring platforms

6. Collect data from App monitoring platforms like New Relic

New Relic is used primarily for performance monitoring. The data collected including processing, information about requests, transactions, and queries is converted by Strikedeck into usage insights to determine customer health and product engagement.

Databases

7. Collect data from Databases like ElasticSearch, Cassandra, MongoDB, and others

We will load data from your databases directly into Strikedeck using our connectors.

Data Warehouses

8. Collect data from Data Warehouses like Amazon Redshift, Google BigQuery, and more

We can load data into Strikedeck from the data warehouse of your choice.

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Experience Strikedeck in action.  See how easy it is to engage with your customers, deliver an outstanding customer experience, and maximize the value of your customer relationships.