Kristen Hayer believes that Customer Success is the key to driving revenue, client retention and exceptional customer experiences. Her areas of expertise include developing success goals and metrics, designing the optimal customer journey, selecting technology, training teams, and building playbooks. Her consulting firm, The Success League offers consulting and training classes to help businesses jumpstart and refine their Customer Success operations.
Prior to founding The Success League, Kristen built and led several award-winning Customer Success teams. Over the past 20 years she has been a Success, Sales, and Marketing executive, primarily working with growth-stage tech companies. Kristen has her BA from Seattle Pacific University and her MBA from the University of Washington.