Newsletter January 2017

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Recent Posts

Jeet Kune Do in Customer Success
Can Net Promoter Score Hold Its Ground Against the Customer Health Score?
The Secret to Successful SaaS Habit Formation
Customer Success: Not a New Year’s Resolution, But a Way of Life – Part 2
Customer Success: Not a New Year’s Resolution, But a Way of Life – Part 1
What Can an Airport Teach Us About Customer Success?
Is Net Promoter Score Good Enough to Measure Customer Happiness?
2 Simple Rules to Ensure Successful Partner Programs
Everything You Need To Know About Customer Retention And Management Process Experience
CSM: Striking the Right Chord with Your API Company

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Customer Success Templates
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10 Tips to Craft a Killer Onboarding Process
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