NextGen CSM Webinars

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Thursday, March 26th | 11am PST

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Topic: Listen to your metrics: Build a Financial Foundation for your Customer Success Programs

Our Financial Success series explains how to optimize Customer Success investments based on key metrics, and gauge their impact on growth strategy. 

In this webinar, we will discuss how to leverage this financial foundation to map your CS strategy with organizational goals in order to optimize your customer journeys and processes to accelerate growth. 

Join Tom Lipscomb, Founder and CEO of “The Successful Customer” to learn more about leveraging a financial foundation to drive the future success of your company. 

Previous Webinar Recordings:

Webinar Series # 12:
Strikedeck’s Financial Success Series – Part II

Webinar Series # 11:
Streamlining Success: The Kickstarter Series – Part II
Webinar Series # 10:
Streamlining Success: The Kickstarter Series – Part I
Webinar Series # 9:
Approaching Digital Communication as an Experiment
Webinar Series #8:
Strikedeck’s Financial Success Series – Part I
Webinar Series #7:
Pain Points of CSM & How to Solve Them
Webinar Series #6:
Communications Masterclass: Part 3
Webinar Series #5:
Communications Masterclass: Part 2
Webinar Series #4:
Communications Masterclass: Part 1
Webinar Series #3:
How to Ace Your Customer Success Interview
Webinar Series #2:
How to Prepare for a Career in Customer Success
Webinar Series #1:
Customer Success – An Exciting New Career Path!