NextGen CSM Webinars
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Wednesday, January 29th at 11am PST
Webinar Starts in:
Financial Success Series – Part 2
Topic: Your Post-Sales Revenue Metrics Are Telling You Something… What is That Renewal Worth?
Pre-sales metrics like customer acquisition costs (CAC) are calculated by most companies. The same is not true for post-sales costs. Ask the same question about retention or expansion costs, and the response you’ll often get is silence. This is because it is often difficult to understand what the ideal target revenue to cost ratio is, or how these ratios should be calculated.
Join Tom Lipscomb, Founder and CEO of The Successful Customer as he discusses these metrics, industry benchmarks, and why understanding and setting targets is critical for Customer Success executives.
When: Jan 29th, 2020 | 11:00 AM PST
Previous Webinar Recordings:
Webinar Series # 11:
Streamlining Success: The Kickstarter Series – Part II
Webinar Series # 10:
Streamlining Success: The Kickstarter Series – Part I
Webinar Series # 9:
Approaching Digital Communication as an Experiment
Webinar Series #8:
Strikedeck’s Financial Success Series – Part I
Webinar Series #7:
Pain Points of CSM & How to Solve Them
Webinar Series #6:
Communications Masterclass: Part 3
Webinar Series #5:
Communications Masterclass: Part 2
Webinar Series #4:
Communications Masterclass: Part 1
Webinar Series #3:
How to Ace Your Customer Success Interview
Webinar Series #2:
How to Prepare for a Career in Customer Success
Webinar Series #1:
Customer Success – An Exciting New Career Path!