Streamlining Success: The Kickstarter Series – Part 2
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Streamlining Success: The Kickstarter Series – Part 2 with Abhijeet Khadilkar
In the second of the series, we will discuss how to build a 360 degree view of the customer. Creating a master customer record is key to data-driven analysis and automation. To create this “golden” record, multiple datasets need to be “wrangled” together: Sales, Support, Billing / Subscription, Product Telemetry etc.
Join Abhijeet Khadilkar, CEO of Enterprise CX, former Senior Director, CX Strategy and Product Management at Cisco as he talks about the importance of building a data-driven CS organization. Learn about the various challenges and opportunities associated with integrating siloed data.