Communications Masterclass for CSMs: Part 2
In Part Two of this Three Part Communications Masterclass for CSMs, we’ll learn how you can improve your speaking ability to engage, align, and collaborate with customers and colleagues. We’ll also learn how to leverage non-verbal communication to build and maintain rapport while reinforcing your spoken messages.
In Part One, we covered common mistakes and best practices for CSMs to leverage to be better communicators. In Part Two, we’ll apply these best practices to help you prepare for and lead customer engagements using your speaking and active listening skills. We’ll explore more complex scenarios that involve comforting an irate customer, and getting realigned after overcoming shared challenges like missed deadlines or extended service interruptions.