Pain Points of CSMs & How to Solve Them
CSMs experience daily highs and lows when working the frontlines with customers. Oftentimes, CSMs try to do it all themselves – onboard, train, answer support tickets, and much more – so much so that they can’t strategically advise their clients. Sometimes, CSMs even have to rely on heroics to save the day, which is simply not sustainable.
So, how do we address the main pain points that CSMs experience on a daily basis, and allow them to become more proactive and strategic? Join Donna Weber from Springboard Solutions, in conversation with Strikedeck’s CSM, Chris Lydon, to discover how to transform bad practices into best practices in this webinar.