Strikedeck’s Financial Success Series – Part I
Join Tom Lipscomb, Founder and CEO of “The Successful Customer” to learn more about one of those inflection points. The event that has enabled companies and their investors to focus on CS can be tied to a single financial metric that defines Customer Success and its practical implications. This metric is ultimately the reason why successful companies need to invest in CS.
In this first of a four-part series we will discuss:
- The financial metric that is the basis for Customer Success, as we know it today.
- The different ways people calculate this metric and why.
- How the way you calculate this metric can influence your company’s strategy.