Recent Posts
- Mastering the Customer Experience Landscape — In an interview with Darren Hood, MSUXD, MSIM, UXC, Principal Product Designer at Omnicell
- Making an Impact During these Unprecedented Times — In an Interview with Vijeev Verma, Senior Director of Customer Success at Nutanix
- Deliver Success With Clear Focus on Value and Growth — In an interview with Avi Avital, Head of Customer Success at Aisera
- Engage Customers Beyond Touchpoints and Surveys — In an interview with Janelle Mansfield, Vice President of Customer Success and Experience at Gazelle.ai.
- Reframe your Perspective of Customer Growth and Success — In an interview with Helena Young, VP of Customer Success at League Inc.
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API Churn Communication CRM Cross-sell CSM Customer Customer Advocacy Customer Emotion Customer Engagement Customer Experience customer health customer journey Customer Loyalty customer relationship management Customer Retention Customers customer satisfaction customer sentiment Customer Service Customer Success Customer Success Automation Customer Success Metrics Customer Support data analytics Employees expansion KPIs marketing Metrics NPS Onboarding proactive Product Management QBR Reading List renewal Retention saas Sales strikedeck Trusted Advisor Upsell User Experience value realization