Tools for Your Customer Success Journey

NextGen CSM Webinars

Watch the past recordings of our webinar series, NextGen CSM.

The Pro-Guide to Customer Success

Our Pro-Guide is a data-driven report based on a preliminary study of 5,600 CS professionals from 571 companies.

Strikedeck Radio

Kristen Hayer, CEO and Co-founder of The Success League hosts lively discussions with Customer Success leaders on our podcast series.

Customer Success Templates

We’ve created templates and established playbooks to help CSMs tackle their daily activities optimally.

Strikedeck Newsroom

Looking for Strikedeck in the news? Click here to find all our publications, postings, videos, and more.

Customer Success Events

Check out our Meetup page for upcoming Customer Success events!

Customer Value Framework

This template is based on survey results from 21 companies around the challenges and solutions for delivering customer value.

Strikedeck Chalk Talk

Strikedeck Chalk Talk series, in collaboration with The Successful Customer is a collection of interactive videos explaining how CS adds value to the organization.

Customer Success Training

The Success League’s training programs emphasize long-term learning, practical application, and tools that CSMs can add to their practice right away.

Get The Beginner's Guide to Customer Success

A 200+ page resource for any professional looking to transition into CS, or get a refresher in all the essentials of the field.

CS Infographics

Customer Success-related infographics to illustrate the key pieces in CS, retention, and customer engagement.

Download the CS Modeling Template

A template built to help you manage your CS financial needs.

Download Strikedeck's QBR Template

Create an impressive QBR slide deck with our pre-designed template!.

Download the Customer 360 Template

Your one-stop solution for your basic CS needs.

The Big Book of CS Infographics

Check out a compilation of over 50 of our best infographics

Download 10 Tips for Crafting a Killer Onboarding Process

Kickstart your onboarding practices with the 10 Tips for Crafting a Killer Onboarding Process.

Download The Essential Handbook for Customer Success

Learn how to achieve Customer Success with The Essential Handbook for Customer Success.

Onboard Your Customers the Right Way

Get your customers’ attention, make them feel welcome, and prompt them to take action with these easily customizable messages.

Expert Articles

Customer Success thought leaders share their thoughts on the evolution of CS, and where they think the industry is headed.

Customer Experts

Influencers and experts in the customer-centric economy that shape the way the CS industry expands.

Fun

A collection of Customer Success themed content including hand drawn cartoons, our comic series, “My Customer Says…”, a CS Playlist, and inspirational CS Posters.

Media Kit & Resources

Guidelines for how you can feature Strikedeck, including colors, screenshots, logos, and more.

The Complete CS Glossary

Our CS Glossary gives you an in-depth understanding of all the key terms a Customer Success professionals should know.

Customer Leaders

Influencers and leaders in the customer-centric economy that shape the way the CS industry expands.

Tools for Your Customer Success Journey

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