Strikedeck Named Finalist in 2019 Business Intelligence Group Excellence in Customer Service Awards
Sunnyvale, CA, USA – WEBWIRE – Tuesday, May 6, 2019 – ORIGINAL POST
Strikedeck, the most advanced platform enabling companies to drive Customer Success, today announced that its flagship solution was named a finalist in the 2019 Excellence in Customer Service Awards from the Business Intelligence Group. The annual business awards program recognizes those who are helping companies better communicate with their customers to provide a differentiated level of customer service. The awards are crowd-sourced and fully transparent, using volunteer judges who are practicing experts from across the globe and represent some of the most trusted and valued brands.
Strikedeck is a powerful and comprehensive Customer Success solution for integrating and operationalizing Customer Experience (CX) insights while managing a focused, goal-oriented Customer Success (CS) group. Strikedeck enables businesses to increase customer trust and loyalty, improve retention, and expand sales potential. The Strikedeck platform takes a fresh approach to increasing customer engagement with the latest technologies, including automated workflow, machine learning, predictive analytics, usage tracking, surveys, swift personalization, and integration with other systems.
“According to a recent report, more than half of all consumers globally have higher customer service expectations than they did just one year ago, so it should come as no surprise that companies and vendors alike are investing time and capital in improving customer outcomes,” said Maria Jimenez, chief nominations officer of the Business Intelligence Group. “We are thrilled to be honoring this year’s winning executives, companies and products as they focus on improving how we all experience the companies and organizations that we rely on in our daily lives.”
The Business Intelligence Group reports that it costs 600%-700% more to acquire a new customer compared to retaining an existing one. Companies that deploy a well-crafted customer service program enjoy a 92% customer retention rate.
“This is the third major recognition Strikedeck has received within the last two months, and is a stirring testament to the efforts of our team to deliver the best Customer Success solution, period,” said Shreesha Ramdas, Chief Executive Officer and co-founder of Strikedeck. “We are relentlessly focused on innovating all around to deliver an even more compelling value proposition to our customers. I am proud of this award, and am looking forward to pushing the boundaries of what Customer Success can do for companies of all sizes.”
For more information about the 2019 Excellence in Customer Service Awards visit https://www.bintelligence.com/excellence-in-customer-service-awards.
About Business Intelligence Group
The Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry award programs, these programs are judged by business executives having experience and knowledge. The organization’s proprietary and unique scoring system selectively measures performance across multiple business domains and then rewards those companies whose achievements stand above those of their peers. Visit the website: http://www.bintelligence.com.
Strikedeck is a Customer Success platform that helps businesses deliver outstanding customer experiences while maximizing the value of their customer relationships. Founded by industry veterans with a proven track record in marketing automation, Strikedeck has enabled innovative customer-focused companies to optimize the deployment of precious resources to reduce churn, grow revenue, and maximize customer lifetime value. For more information, see http://www.strikedeck.com.