Strikedeck Newsroom

4 Low-Touch Customer Success Model Myths

Shreesha shares how he segments customers based on their High, Low, & Tech-touch needs.

Laying The Groundwork: Nine Ways You Can Find Success This Holiday Season

Shreesha Ramdas, our CEO and member of the Forbes Communication Council, shares one of nine tips to have a stronger holiday season.

The Big Gap in Acount-Based Marketing

Shreesha Ramdas, CEO and Co-Founder of Strikedeck, writes about the rise and fall of ABM, and how there’s an obvious gap that can be fulfilled by marketers.

Strikedeck Cited as a Sales Tech Game Changer

Post – Strikedeck enables Sales and CS teams to reduce churn, drive customer loyalty and trust, and maximize revenue through innovative automation and integration technologies.

C/4HANA: The Next Jewel In SAP's Crown?

Rajendran Nair cites Strikedeck in his article about SAP’s new Customer Experience platform.

Mindtouch Blog: Why is Tracking Customer KPIs Difficult for CSMs?

Shreesha shares his thoughts on the challenges of KPIs as a precursor for his keynote event in San Diego on September 11.

Review of Strikedeck: The Future of CS Is Not Human

Stephen Danelutti shares his insights about AI & Automation as they pertain to Customer Success, and gives a review of Strikedeck, as well as a sneak peek at the SD roadmap to meet these milestones.

Customer Success: The Path to Pricing Success

Shreesha shares his thoughts on the CS pricing conundrum, how vendors can increase the customer’s WTP, and which department should be responsible.

Strikedeck Named to Entrepreneur Magazine’s 2016 Entrepreneur 360™ List

Press-release on WebWire – We’ve been recognized as one of the “Best Entrepreneurial Companies in America.”

The Top 5 Business Strategies For Increasing Customer Success

Our CEO, Shreesha Ramdas, discusses why Customer Success can be more important than new customer acquisition.

Why Customer Success Trumps Customer Acquisition

Our CEO, Shreesha Ramdas, discusses why Customer Success can be more important than new customer acquisition.

Customer Success: Applying Science to the Art of Customer Engagement

Sean Geehan, CEO of the Geehan Group, discusses the relevance of Customer Success and Strikedeck to B2B companies.

CustomerThink - Tesla’s Autopilot: Breakthrough or Death Knell?

Shreesha discusses lessons from the world of autonomous driving, and what we apply to Software applications and Customer Success.

CustomerThink - The Mechanics of Onboarding

Our CEO, Shreesha Ramdas, discusses how to make onboarding successful at your company.

The Churn Metric - Why is it Ignored?

SaaS entrepreneurs are forever obsessed with user acquisition metrics and hence, ignore the churn metric, but customer lifetime value is linked closely to the churn metric.

How Should You Do SaaS Pricing?

Pricing is difficult and challenging, especially for startups, that are bringing a new product/concept to the market. So how do you figure out what to charge?

30 Resources Every Customer Success Manager Should Read

GetJaco features our article, The Blind Men, the Elephant, and Einstein – a Data-First Approach to Customer Success, on their list.

Sales To Customer Success: Gain The Right Insights From Your Software

Shreesha writes for Forbes on how a CRM and a CS management platform can work together, and why Customer Success should hold the master customer record.

2018 to 2019 – Customer Data Upheaval

Shreesha featured in an Editor’s Pick on CustomerThink – What can we take away from 2018’s big data moves?

Strikedeck Raises the Bar for Security in Customer Success Automation with SOC 2 Type 1 Certification

Press Release – Strikedeck achieves a milestone – SOC 2 Type 1 Certification!

Shreesha's Named on MindTouch's Top 100 List of CS Influencers

Shreesha is named in Mindtouch’s Annual list of CS influencers for the second year running!

Strikedeck Opens New European Data Center to Support Global Expansion

Strikedeck launches international data center in Dublin, Ireland follows Strikedeck’s rapid expansion into Europe, Asia and Latin America.

San Francisco Executive Event Video Stream

Relive the lively discussion with Jim Wilson, Partner at Costanoa Ventures, and Michael Blaisdell, Founder of the Customer Success Association, hosted by Irene Lefton, VP of CS at Medigram, in SF on June 15.

Strikedeck is a 2017 Tie50 Top Startup Finalist!

We are honored to be selected as a finalist from a pool of over 2000 contenders.

Are Big Data, Predictive Analytics, and Social Media Getting in the Way Of Basic Marketing?

Forbes’ Kimberly Whitler interviews Shreesha on how marketing best practices scale retention & generate greater customer loyalty.

Strikedeck Makes the Entrepreneur 360!

Strikedeck made its maiden entry into the Entrepreneur 360, their list of America’s best privately owned companies.

Is Branding the Forgotten Marketing Hero?

Shreesha highlights why branding is just as important as demand gen, and introduces the Woody Family!

Entrepreneur 360™ 2016 Best Privately-Owned Businesses in America

Strikedeck gets a mention in Entrepreneur Magazine’s 2016 Entrepreneur 360 List! We’re excited to be included, and are looking forward to great things to come.

Growth Hacking vs. Marketing: Calling It Growth Hacking Doesn’t Make It Growth Hacking

Shreesha discusses Youtube’s impressive growth, and how they never lost focus on the features that could help with growth.

Leveraging the Power of Predictive Analytics to Control Churn

How do predictive analytics factor into Customer Success? Here’s how the subscription economy pushes it forward.

The Startup Lessons from running a Pilot Program

In the startup world, the finished product rarely resembles the original concept.

How to Name a Start-Up, It's Never Easy

Coming up with a name for a company may seem like an easy task, but it is never easy. A name & brand hugely contribute to the valuation of a company.

New Initiative Buy-In: 10 Methods For Effective Employee Engagement

Shreesha Ramdas, our CEO and member of the Forbes Communication Council, shares his top strategy for connecting employees with new initiatives in ways which garner peak buy-in.

Video: How Passport Scaled Customer Revenue and Happiness with Strikedeck

Damien Howley, the VP of Client Success at Passport shares how using Strikedeck has exponentially increased their cross-sell & upsell revenue and more.

The Open Data Initiative - Cooperation or Obfuscation?

Shreesha shares his perspective on Adobe, Microsoft, and SAP’s Open Data Initiative, and the inherent caveats.

Sales Tech Game Changers: Interview with Shreesha Ramdas

Shreesha is interviewed about how Strikedeck can change a Sales organization in a significant way – Sales Tech Game Changers!

Strikedeck is Named a Top Sales Tool of 2018 by Smart Selling Tools

See Nancy Nardin’s video review of Strikedeck detailing why Strikedeck is one of their best tools for 2018

The Southwest Way to Employee Satisfaction: Flying High Like the High Flier

Shreesha shares how we can emulate Southwest Airlines in their quest for employee satisfaction, and how it leads to increased Customer Success.

Santa Clara CS Meetup Video Stream

Relive the lively discussion at our most recent executive round table event at ServiceRocket on April 26th!

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Santa Clara CS Meetup Video Stream

Relive the lively discussion around Boaz Maor’s and David Sakamoto’s exciting presentations at Santa Clara’s CS Meetup on May 18th.

Strikedeck is Featured on Salesforces' Partner Marketing Hour!

Check us out at minute 24:30, where we are cited as a Force Multiplier!

Strikedeck Adds Automation to Customer Success Management

David Raab, key CX analyst, discusses Strikedeck’s strengths as an CS automation platform.

The Customer Experience Success Triangle: A CEO’s Perspective on Why Companies Need to Invest in Customer Experience

Shreesha discusses the customer experience success triangle – Product, Content, and People – for the Kapost Blog.

An Interview with Shreesha Ramdas, Co-Founder and CEO at Strikedeck

Shreesha discusses the intersection of Customer Success and Marketing with MarTech Advisor’s EIC, Ankush Gupta.

An Interview on CS with Shreesha Ramdas

Rajesh Setty interviews our founder and CEO, Shreesha Ramdas, about CS for HuffPost Business.

Understanding the Customer Technology Stack 2.0

Shreesha writes about how customer-based tools have changed how companies operate.

Best of May – 8 Must-Reads on Customer Success

Our CEO, Shreesha Ramdas, discusses how to make onboarding successful at your company.

Strikedeck. We have Liftoff!

We are really excited about launching our new venture. We hope you will join us on this journey.