Strikedeck in the Press

The Rise of the Chief Customer Officer

Shreesha Ramdas, SVP and GM at Strikedeck, a Medallia company talks about the emerging role of the CCO in a customer-centric organization.

Driving Marketing Precision with Customer Success

Shreesha Ramdas talks about bringing greater precision to marketing by adopting a data-driven approach to targeting real customer needs and concerns in Toolbox Marketing’s latest piece.

When Customer Success and Marketing Work Together, The Customer Wins

Shreesha Ramdas talks about the need for greater collaboration between Customer Success & Marketing in CMS Wire’s latest blog feature.

B2B & B2C Customer Experience Management in Tech

Shreesha Ramdas gets featured in Tech Talks Daily Podcast with Neil Hughes and talks about B2B & B2C Customer Experience Management

Connecting the Dots to Customer Success

Shreesha Ramdas talks about the various ways to increase renewals and reduce churn in MyCustomer.com’s latest blog feature!

Forbes: Apply A Growth Model Framework For Customer Success To Your Startup

Shreesha writes for Forbes on how to help customers form habits based on their use of your product.

What 2020 Holds for Customer Success

Shreesha Ramdas talks about the dynamically changing future of Customer Success in 2020 in MyCustomer’s latest blog feature.

Limitations in Customer Success Stem from Common Impediments

Based on a recent study conducted by Service Excellence Group XRG, Shreesha Ramdas, Senior Vice President and General Manger, Strikedeck at Medallia, gives us input on how CS has played a more limited role in organizations in MarTech Advisor’s latest guest blog feature!

5 Steps in Utilizing Customer Success for Churn & Growth Management

Shreesha discusses CS practices and teams that are not just a luxury for big businesses but may even be more critical to the success of small and medium-sized businesses in IT Pro Portal’s latest blog feature!

Press Release: Experience Management Leader Medallia to Acquire Customer Success Leader Strikedeck

The acquisition means Medallia will address the full spectrum of B2C and B2B Customer Experience management.

Perfecting Customer Experience

Shreesha talks about the importance and urgency of perfecting Customer Experience at each and every stage of the customer journey in Customer Zone 360’s latest guest blog feature!

There’s No Business Without Customer Success Business

Shreesha Ramdas talks about the importance of Customer Success for every business entity in CMS Wire’s latest guest feature.

The Chief Revenue Officer: A King Without A Country?

Shreesha Ramdas talks about the role and significance of a CRO in the Customer Success vertical, in Software Business Growth’s latest blog feature.

Business 2 Community: Why Entrepreneurs Need to Keep Listening to Customers After Initial Success

Shreesha Ramdas talks about the need for Entrepreneurs to keep listening to customers after initial success in Business 2 Community’s latest blog feature.

Retail Touch Points: Is NPS Still The Chief Indicator Of Customer Sentiment?

Shreesha Ramdas talks about the Relevance of NPS when capturing Customer Sentiment in Retail Touch Point’s latest blog feature.

Podcast: 5 Customer Marketing Tactics You Can Use Today

Join Shreesha Ramdas, in conversation with James Carbary, Founder of Sweet Fish Media, as they talk about the 5 Customer Marketing Tactics you can use in today’s digital world.

Press Release: Strikedeck Named to TiE50 in Silicon Valley’s Premier Awards for High-Tech Startup Companies

Strikedeck is a winner of the TiE50 Awards and one of the top 12 selected to pictch to VCs!

Press Release: Strikedeck Named Finalist in 2019 Business Intelligence Group Excellence in Customer Service Awards

Strikedeck is a 2019 Finalist for the Business Intelligence Group – Excellence in Customer Service Award!

Press Release: Strikedeck Named SIIA Business Technology Product CODiE Award Finalist for Best Customer Success Management Solution

Strikedeck is a finalist for a SIIA Codie Award for Customer Success Management!

Strikedeck Makes Customer Success Platform Available as Cloud Service

Strikedeck’s new self-service edition of the product is featured in ITBusinessEdge.

4 Low-Touch Customer Success Model Myths

Shreesha shares how he segments customers based on their High, Low, & Tech-touch needs.

Laying The Groundwork: Nine Ways You Can Find Success This Holiday Season

Shreesha Ramdas, our CEO and member of the Forbes Communication Council, shares one of nine tips to have a stronger holiday season.

Strikedeck Cited as a Sales Tech Game Changer

Post – Strikedeck enables Sales and CS teams to reduce churn, drive customer loyalty and trust, and maximize revenue through innovative automation and integration technologies.

C/4HANA: The Next Jewel In SAP's Crown?

Rajendran Nair cites Strikedeck in his article about SAP’s new Customer Experience platform.

Mindtouch Blog: Why is Tracking Customer KPIs Difficult for CSMs?

Shreesha shares his thoughts on the challenges of KPIs as a precursor for his keynote event in San Diego on September 11.

Review of Strikedeck: The Future of CS Is Not Human

Stephen Danelutti shares his insights about AI & Automation as they pertain to Customer Success, and gives a review of Strikedeck, as well as a sneak peek at the SD roadmap to meet these milestones.

Customer Success: The Path to Pricing Success

Shreesha shares his thoughts on the CS pricing conundrum, how vendors can increase the customer’s WTP, and which department should be responsible.

Strikedeck Named to Entrepreneur Magazine’s 2016 Entrepreneur 360™ List

Press-release on WebWire – We’ve been recognized as one of the “Best Entrepreneurial Companies in America.”

The Top 5 Business Strategies For Increasing Customer Success

Our CEO, Shreesha Ramdas, discusses why Customer Success can be more important than new customer acquisition.

Why Customer Success Trumps Customer Acquisition

Our CEO, Shreesha Ramdas, discusses why Customer Success can be more important than new customer acquisition.

Customer Success: Applying Science to the Art of Customer Engagement

Sean Geehan, CEO of the Geehan Group, discusses the relevance of Customer Success and Strikedeck to B2B companies.

CustomerThink - Tesla’s Autopilot: Breakthrough or Death Knell?

Shreesha discusses lessons from the world of autonomous driving, and what we apply to Software applications and Customer Success.

CustomerThink - The Mechanics of Onboarding

Our CEO, Shreesha Ramdas, discusses how to make onboarding successful at your company.

The Churn Metric - Why is it Ignored?

SaaS entrepreneurs are forever obsessed with user acquisition metrics and hence, ignore the churn metric, but customer lifetime value is linked closely to the churn metric.

Why we should integrate CX & Customer Success

Shreesha Ramdas shares his insights on the unison of CX and Customer Success in MyCustomer.com’s latest feature.

Top 20 Customer Success Predictions for 2020

Shreesha Ramdas shares his Customer Success predictions for 2020 in SuccessCoaching’s latest blog feature.

Press Release: Strikedeck Strikes Gold at the 2019 Stevie Awards for Sales and Customer Service

Strikedeck is recognized as the most comprehensive platform for managing Customer Success and enriching the customer experience.

What are the 15 Best Account Management Blogs of 2019?

Strikedeck is selected as one of AccountManagers.tips best AM blogs of 2019!

Press Release: Strikedeck Announces the Industry’s First Self-Service Customer Success Platform

Strikedeck announces the new edition of the award-winning Strikedeck Customer Success solution.

2018 to 2019 – Customer Data Upheaval

Shreesha featured in an Editor’s Pick on CustomerThink – What can we take away from 2018’s big data moves?

DestinationCRM: Customer Sentiment Analysis: Finding Out How Your Customers Really Feel

Shreesha shares why customer sentiment data is the future, and how you can harness its power.

Strikedeck Raises the Bar for Security in Customer Success Automation with SOC 2 Type 1 Certification

Press Release – Strikedeck achieves a milestone – SOC 2 Type 1 Certification!

Shreesha's Named on MindTouch's Top 100 List of CS Influencers

Shreesha is named in Mindtouch’s Annual list of CS influencers for the second year running!

Where Customer Success and Customer Experience Converge To Increase SaaS Success

Shreesha shares how he sees CX and CS coming to together to deliver SaaS outcomes for Software Business Growth Magazine.

Strikedeck Opens New European Data Center to Support Global Expansion

Strikedeck launches international data center in Dublin, Ireland follows Strikedeck’s rapid expansion into Europe, Asia and Latin America.

The Big Gap in Acount-Based Marketing

Shreesha Ramdas, CEO and Co-Founder of Strikedeck, writes about the rise and fall of ABM, and how there’s an obvious gap that can be fulfilled by marketers.

San Francisco Executive Event Video Stream

Relive the lively discussion with Jim Wilson, Partner at Costanoa Ventures, and Michael Blaisdell, Founder of the Customer Success Association, hosted by Irene Lefton, VP of CS at Medigram, in SF on June 15.

Strikedeck is a 2017 Tie50 Top Startup Finalist!

We are honored to be selected as a finalist from a pool of over 2000 contenders.

Are Big Data, Predictive Analytics, and Social Media Getting in the Way Of Basic Marketing?

Forbes’ Kimberly Whitler interviews Shreesha on how marketing best practices scale retention & generate greater customer loyalty.

Strikedeck Makes the Entrepreneur 360!

Strikedeck made its maiden entry into the Entrepreneur 360, their list of America’s best privately owned companies.

Is Branding the Forgotten Marketing Hero?

Shreesha highlights why branding is just as important as demand gen, and introduces the Woody Family!

Entrepreneur 360™ 2016 Best Privately-Owned Businesses in America

Strikedeck gets a mention in Entrepreneur Magazine’s 2016 Entrepreneur 360 List! We’re excited to be included, and are looking forward to great things to come.

Growth Hacking vs. Marketing: Calling It Growth Hacking Doesn’t Make It Growth Hacking

Shreesha discusses Youtube’s impressive growth, and how they never lost focus on the features that could help with growth.

Leveraging the Power of Predictive Analytics to Control Churn

How do predictive analytics factor into Customer Success? Here’s how the subscription economy pushes it forward.

The Startup Lessons from running a Pilot Program

In the startup world, the finished product rarely resembles the original concept.

How to Name a Start-Up, It's Never Easy

Coming up with a name for a company may seem like an easy task, but it is never easy. A name & brand hugely contribute to the valuation of a company.

Sales To Customer Success: Gain The Right Insights From Your Software

Shreesha writes for Forbes on how a CRM and a CS management platform can work together, and why Customer Success should hold the master customer record.

Strikedeck Launches Strikedeck Blitz Customer Success Platform

Strikedeck’s new self-service edition of the product is featured in DestinationCRM.

Video: How Passport Scaled Customer Revenue and Happiness with Strikedeck

Damien Howley, the VP of Client Success at Passport shares how using Strikedeck has exponentially increased their cross-sell & upsell revenue and more.

Press Release: Strikedeck Integrates with Segment to Optimize Customer Experience, Capture Insights, and Manage Interactions for Customer Success

Strikedeck announces a new integration with Segment and inclusion in Segment’s vendor list.