Strikedeck in the Press
The Rise of the Chief Customer Officer
Shreesha Ramdas, SVP and GM at Strikedeck, a Medallia company talks about the emerging role of the CCO in a customer-centric organization.
Driving Marketing Precision with Customer Success
Shreesha Ramdas talks about bringing greater precision to marketing by adopting a data-driven approach to targeting real customer needs and concerns in Toolbox Marketing’s latest piece.
When Customer Success and Marketing Work Together, The Customer Wins
Shreesha Ramdas talks about the need for greater collaboration between Customer Success & Marketing in CMS Wire’s latest blog feature.
B2B & B2C Customer Experience Management in Tech
Shreesha Ramdas gets featured in Tech Talks Daily Podcast with Neil Hughes and talks about B2B & B2C Customer Experience Management
Connecting the Dots to Customer Success
Shreesha Ramdas talks about the various ways to increase renewals and reduce churn in MyCustomer.com’s latest blog feature!
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Forbes: Apply A Growth Model Framework For Customer Success To Your Startup
Shreesha writes for Forbes on how to help customers form habits based on their use of your product.
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What 2020 Holds for Customer Success
Shreesha Ramdas talks about the dynamically changing future of Customer Success in 2020 in MyCustomer’s latest blog feature.
Limitations in Customer Success Stem from Common Impediments
5 Steps in Utilizing Customer Success for Churn & Growth Management
Press Release: Experience Management Leader Medallia to Acquire Customer Success Leader Strikedeck
The acquisition means Medallia will address the full spectrum of B2C and B2B Customer Experience management.
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Perfecting Customer Experience
There’s No Business Without Customer Success Business
Shreesha Ramdas talks about the importance of Customer Success for every business entity in CMS Wire’s latest guest feature.
The Chief Revenue Officer: A King Without A Country?
Shreesha Ramdas talks about the role and significance of a CRO in the Customer Success vertical, in Software Business Growth’s latest blog feature.
Business 2 Community: Why Entrepreneurs Need to Keep Listening to Customers After Initial Success
Shreesha Ramdas talks about the need for Entrepreneurs to keep listening to customers after initial success in Business 2 Community’s latest blog feature.
Retail Touch Points: Is NPS Still The Chief Indicator Of Customer Sentiment?
Shreesha Ramdas talks about the Relevance of NPS when capturing Customer Sentiment in Retail Touch Point’s latest blog feature.
Podcast: 5 Customer Marketing Tactics You Can Use Today
Join Shreesha Ramdas, in conversation with James Carbary, Founder of Sweet Fish Media, as they talk about the 5 Customer Marketing Tactics you can use in today’s digital world.
Press Release: Strikedeck Named to TiE50 in Silicon Valley’s Premier Awards for High-Tech Startup Companies
Strikedeck is a winner of the TiE50 Awards and one of the top 12 selected to pictch to VCs!
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Press Release: Strikedeck Named Finalist in 2019 Business Intelligence Group Excellence in Customer Service Awards
Strikedeck is a 2019 Finalist for the Business Intelligence Group – Excellence in Customer Service Award!
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Press Release: Strikedeck Named SIIA Business Technology Product CODiE Award Finalist for Best Customer Success Management Solution
Strikedeck is a finalist for a SIIA Codie Award for Customer Success Management!
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Strikedeck Makes Customer Success Platform Available as Cloud Service
Strikedeck’s new self-service edition of the product is featured in ITBusinessEdge.
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4 Low-Touch Customer Success Model Myths
Shreesha shares how he segments customers based on their High, Low, & Tech-touch needs.
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Laying The Groundwork: Nine Ways You Can Find Success This Holiday Season
Shreesha Ramdas, our CEO and member of the Forbes Communication Council, shares one of nine tips to have a stronger holiday season.
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C/4HANA: The Next Jewel In SAP's Crown?
Rajendran Nair cites Strikedeck in his article about SAP’s new Customer Experience platform.
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Mindtouch Blog: Why is Tracking Customer KPIs Difficult for CSMs?
Shreesha shares his thoughts on the challenges of KPIs as a precursor for his keynote event in San Diego on September 11.
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Review of Strikedeck: The Future of CS Is Not Human
Stephen Danelutti shares his insights about AI & Automation as they pertain to Customer Success, and gives a review of Strikedeck, as well as a sneak peek at the SD roadmap to meet these milestones.
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Customer Success: The Path to Pricing Success
Shreesha shares his thoughts on the CS pricing conundrum, how vendors can increase the customer’s WTP, and which department should be responsible.
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Strikedeck Named to Entrepreneur Magazine’s 2016 Entrepreneur 360™ List
Press-release on WebWire – We’ve been recognized as one of the “Best Entrepreneurial Companies in America.”
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The Top 5 Business Strategies For Increasing Customer Success
Our CEO, Shreesha Ramdas, discusses why Customer Success can be more important than new customer acquisition.
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Why Customer Success Trumps Customer Acquisition
Our CEO, Shreesha Ramdas, discusses why Customer Success can be more important than new customer acquisition.
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Customer Success: Applying Science to the Art of Customer Engagement
Sean Geehan, CEO of the Geehan Group, discusses the relevance of Customer Success and Strikedeck to B2B companies.
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CustomerThink - Tesla’s Autopilot: Breakthrough or Death Knell?
Shreesha discusses lessons from the world of autonomous driving, and what we apply to Software applications and Customer Success.
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CustomerThink - The Mechanics of Onboarding
Our CEO, Shreesha Ramdas, discusses how to make onboarding successful at your company.
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The Churn Metric - Why is it Ignored?
SaaS entrepreneurs are forever obsessed with user acquisition metrics and hence, ignore the churn metric, but customer lifetime value is linked closely to the churn metric.
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Why we should integrate CX & Customer Success
Shreesha Ramdas shares his insights on the unison of CX and Customer Success in MyCustomer.com’s latest feature.
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Top 20 Customer Success Predictions for 2020
Shreesha Ramdas shares his Customer Success predictions for 2020 in SuccessCoaching’s latest blog feature.
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Press Release: Strikedeck Strikes Gold at the 2019 Stevie Awards for Sales and Customer Service
Strikedeck is recognized as the most comprehensive platform for managing Customer Success and enriching the customer experience.
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What are the 15 Best Account Management Blogs of 2019?
Strikedeck is selected as one of AccountManagers.tips best AM blogs of 2019!
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Press Release: Strikedeck Announces the Industry’s First Self-Service Customer Success Platform
Strikedeck announces the new edition of the award-winning Strikedeck Customer Success solution.
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2018 to 2019 – Customer Data Upheaval
Shreesha featured in an Editor’s Pick on CustomerThink – What can we take away from 2018’s big data moves?
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DestinationCRM: Customer Sentiment Analysis: Finding Out How Your Customers Really Feel
Shreesha shares why customer sentiment data is the future, and how you can harness its power.
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Strikedeck Raises the Bar for Security in Customer Success Automation with SOC 2 Type 1 Certification
Press Release – Strikedeck achieves a milestone – SOC 2 Type 1 Certification!
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Shreesha's Named on MindTouch's Top 100 List of CS Influencers
Shreesha is named in Mindtouch’s Annual list of CS influencers for the second year running!
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Where Customer Success and Customer Experience Converge To Increase SaaS Success
Shreesha shares how he sees CX and CS coming to together to deliver SaaS outcomes for Software Business Growth Magazine.
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Strikedeck Opens New European Data Center to Support Global Expansion
Strikedeck launches international data center in Dublin, Ireland follows Strikedeck’s rapid expansion into Europe, Asia and Latin America.
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The Big Gap in Acount-Based Marketing
Shreesha Ramdas, CEO and Co-Founder of Strikedeck, writes about the rise and fall of ABM, and how there’s an obvious gap that can be fulfilled by marketers.
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San Francisco Executive Event Video Stream
Relive the lively discussion with Jim Wilson, Partner at Costanoa Ventures, and Michael Blaisdell, Founder of the Customer Success Association, hosted by Irene Lefton, VP of CS at Medigram, in SF on June 15.
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Strikedeck is a 2017 Tie50 Top Startup Finalist!
We are honored to be selected as a finalist from a pool of over 2000 contenders.
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Are Big Data, Predictive Analytics, and Social Media Getting in the Way Of Basic Marketing?
Forbes’ Kimberly Whitler interviews Shreesha on how marketing best practices scale retention & generate greater customer loyalty.
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Strikedeck Makes the Entrepreneur 360!
Strikedeck made its maiden entry into the Entrepreneur 360, their list of America’s best privately owned companies.
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Is Branding the Forgotten Marketing Hero?
Shreesha highlights why branding is just as important as demand gen, and introduces the Woody Family!
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Entrepreneur 360™ 2016 Best Privately-Owned Businesses in America
Strikedeck gets a mention in Entrepreneur Magazine’s 2016 Entrepreneur 360 List! We’re excited to be included, and are looking forward to great things to come.
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Growth Hacking vs. Marketing: Calling It Growth Hacking Doesn’t Make It Growth Hacking
Shreesha discusses Youtube’s impressive growth, and how they never lost focus on the features that could help with growth.
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Leveraging the Power of Predictive Analytics to Control Churn
How do predictive analytics factor into Customer Success? Here’s how the subscription economy pushes it forward.
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The Startup Lessons from running a Pilot Program
In the startup world, the finished product rarely resembles the original concept.
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How to Name a Start-Up, It's Never Easy
Coming up with a name for a company may seem like an easy task, but it is never easy. A name & brand hugely contribute to the valuation of a company.
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Sales To Customer Success: Gain The Right Insights From Your Software
Shreesha writes for Forbes on how a CRM and a CS management platform can work together, and why Customer Success should hold the master customer record.
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Strikedeck Launches Strikedeck Blitz Customer Success Platform
Strikedeck’s new self-service edition of the product is featured in DestinationCRM.
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Video: How Passport Scaled Customer Revenue and Happiness with Strikedeck
Damien Howley, the VP of Client Success at Passport shares how using Strikedeck has exponentially increased their cross-sell & upsell revenue and more.
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Press Release: Strikedeck Integrates with Segment to Optimize Customer Experience, Capture Insights, and Manage Interactions for Customer Success
Strikedeck announces a new integration with Segment and inclusion in Segment’s vendor list.
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The Open Data Initiative - Cooperation or Obfuscation?
Shreesha shares his perspective on Adobe, Microsoft, and SAP’s Open Data Initiative, and the inherent caveats.
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Sales Tech Game Changers: Interview with Shreesha Ramdas
Shreesha is interviewed about how Strikedeck can change a Sales organization in a significant way – Sales Tech Game Changers!
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Strikedeck is Named a Top Sales Tool of 2018 by Smart Selling Tools
See Nancy Nardin’s video review of Strikedeck detailing why Strikedeck is one of their best tools for 2018
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The Southwest Way to Employee Satisfaction: Flying High Like the High Flier
Shreesha shares how we can emulate Southwest Airlines in their quest for employee satisfaction, and how it leads to increased Customer Success.
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Santa Clara CS Meetup Video Stream
Relive the lively discussion at our most recent executive round table event at ServiceRocket on April 26th!
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Santa Clara CS Meetup Video Stream
Relive the lively discussion around Boaz Maor’s and David Sakamoto’s exciting presentations at Santa Clara’s CS Meetup on May 18th.
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Strikedeck is Featured on Salesforces' Partner Marketing Hour!
Check us out at minute 24:30, where we are cited as a Force Multiplier!
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Strikedeck Adds Automation to Customer Success Management
David Raab, key CX analyst, discusses Strikedeck’s strengths as an CS automation platform.
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The Customer Experience Success Triangle: A CEO’s Perspective on Why Companies Need to Invest in Customer Experience
Shreesha discusses the customer experience success triangle – Product, Content, and People – for the Kapost Blog.
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An Interview with Shreesha Ramdas, Co-Founder and CEO at Strikedeck
Shreesha discusses the intersection of Customer Success and Marketing with MarTech Advisor’s EIC, Ankush Gupta.
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An Interview on CS with Shreesha Ramdas
Rajesh Setty interviews our founder and CEO, Shreesha Ramdas, about CS for HuffPost Business.
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Understanding the Customer Technology Stack 2.0
Shreesha writes about how customer-based tools have changed how companies operate.
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Best of May – 8 Must-Reads on Customer Success
Our CEO, Shreesha Ramdas, discusses how to make onboarding successful at your company.
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Strikedeck. We have Liftoff!
We are really excited about launching our new venture. We hope you will join us on this journey.
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How Should You Do SaaS Pricing?
Pricing is difficult and challenging, especially for startups, that are bringing a new product/concept to the market. So how do you figure out what to charge?
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30 Resources Every Customer Success Manager Should Read
GetJaco features our article, The Blind Men, the Elephant, and Einstein – a Data-First Approach to Customer Success, on their list.