Managing Monkeys in Customer Success

Managing Monkeys in Customer Success

Managing Monkeys Much of a manager’s time is taken up by problems subordinates bring to them. This subject was brilliantly addressed in 1974 in the second most popular article ever published in the Harvard Business Review – “Management Time – Who’s...
The Lost Opportunity in Customer Success

The Lost Opportunity in Customer Success

Removing the Blinders Like driving a high-performance powerboat at idle speed, many organizations only creep along when it comes to piloting Customer Success—limiting speed, minimizing power, and reducing the chance of feeling the breeze of the winning checkered flag...

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