How Hunter Onboards Their Customers

How Hunter Onboards Their Customers

Hunter: Background It’s been a couple of weeks since we last talked about how popular SaaS companies onboard their customers. We’ve covered Asana, MixMax, and MailChimp so far, and this week, we’re going to talk about Hunter’s onboarding methods. Hunter provides...
How Customer Focus Can Lose Customers

How Customer Focus Can Lose Customers

Isn’t Customer Centricity a Good Thing? It seems like an oxymoron. Don’t the best companies exhibit hyper focus on their customers? All successful companies have an early growth phase with a single differentiated product. Early on, the Customer Success team developing...
How MailChimp Onboards Their Customers

How MailChimp Onboards Their Customers

MailChimp: Background We’re back with a brand new analysis on how another popular SaaS company, MailChimp, onboards their users. If you have yet to check out the previous two blog posts from this series, featuring Asana and Mixmax, take a look before you dive into...

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