How to Get Hired in Customer Success

How to Get Hired in Customer Success

The Other Side of the Hiring Equation Over the past few weeks, I’ve interviewed a dozen CSM candidates for Hubdoc, a cloud-based document management solution for accountants and bookkeepers. We’ve had a diverse range of candidates come through our doors, and it...
Why Expansion is the Key to Retention

Why Expansion is the Key to Retention

Only the Paranoid Survive In 1997, Andy Grove was Time Magazine’s “Man of the Year”. They called him, “The person most responsible for the amazing growth of semiconductors”. Why the accolade? In their first year, Intel’s revenue was $2,672. When Grove retired in...
Why and When CS Groups Graduate from CRM

Why and When CS Groups Graduate from CRM

High Level Causes Team needs to scale Processes mature Data needs become complex Data Sources are many As Customer Success (CS) teams grow and mature over time, they may find themselves moving away from a Customer Relationship Management System (CRM) as their go-to...