by Kim Oslob | Aug 23, 2016 | Customer Success
The First Six Months In the first six months as a new CS Leader, the executives who hired you will be looking for significant changes in team structure, operating processes, and improvements to the bottom line across the board. The question is: where do you start? As...
by Nikitha Jagadish | Aug 16, 2016 | Customer Success
The Active Customer Experience As a Customer Success Manager, you understand the importance of maintaining a strong relationship with your client. While prioritizing customer satisfaction may seem like a simple task, it’s easier said than done. According to a 2011...
by Sonia Siganporia | May 4, 2016 | Customer Success, Tips and Tricks
CS Power Tools Customer Success is essential to the long term health of your business; every SaaS company needs to make room in their budget to support one. Without a Customer Success team, the responsibilities for account retention, upsells, and proactive maintenance...
by Sonia Siganporia | May 4, 2016 | Customer Success
Assessing the Field The field of Customer Success ensures that your customers gain value from your product offerings, and allows you to cultivate lasting business relationships, all while continually optimizing their accounts. The exponential growth of Customer...
by Sonia Siganporia | May 4, 2016 | Customer Success
Get Onboard Before you can even think about implementing an onboarding process, an essential prerequisite is a product for which there is a sufficient market demand. Once you have worked tirelessly to perfect your offering, the next goal is gaining momentum, traction,...
