The Best CSMs…

How to become a better CSM by understanding the customer, solving problems, having thorough product knowledge and conveying feedback to other departments
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The best Customer Success Managers (CSMs) ensure that their customers achieve their desired goals and outcomes through the company’s products, and have a positive overall experience with the company. Done right, CS teams can be responsible for much higher customer retention rates, which allows the company to maintain more of its existing revenue. So what exactly are the traits that differentiate “The Best” CSMs from the average? This infographic suggest 4 ways in which you can better serve your customers as a CSM, and improve their experience with the company.