The Customer Success Adoption Timeline
Customer Success is a new function, but no less important or essential because of its recent arrival. Emerging from the amalgamation of Account Management and Sales, it has swiftly taken over as the prevalent method for retaining customers and furthering customer relationships. With that being said, there are different levels of CS adoption and engagement. Many tech-saavy companies like to stay abreast of current trends so that they utilize every competitive advantage possible. Key players within these environments can be the advocates that will evangelize CS, and create a new way to doing things within the company. Which level are you?