The Onboarding Timeline
Each company has their own onboarding schedule, depending on how long their product or service takes to implement, and what needs to happen to get their customer to derive first value. In our breakdown, we’ve spread the onboarding timeframe over 8 weeks, but we know that many companies take more time than this. In fact, we pride ourselves on being able to onboard customers much faster than this! That being said, you can rearrange the timeline for these events, and squeeze or extend it as needed. The most important piece of onboarding is the various training sessions that can take place over video webinars, help sessions, and more to make sure that the customer becomes self-sufficient, and can get the benefits desired as soon as possible.