Create forever

  • trust.
  • customers.
  • employees.

Know your customers, empower every employee, and confidently deliver on your brand promise. All powered by enterprise-ready AI.

Claudia Carrington
Nashville, TN
Vision Customer
Claudia Carrington
Nashville, TN
Last Vision Exam:
09/24/2021
Corrective Solution:
Aqualyfe Soft Contacts
Exam Preference:
3D Eye Imaging
Suggested Action:
Send appointment reminder

Vision Customer

10/10

Sara Davidson
Portland, ME
Loyalty Member
Sara Davidson
Portland, ME
Preferred Airline:
Southwest
Preferred Lodging:
Airbnb
Special Accommodations:
Travels with service dog
Suggested Action:
Provide treats and dog bowls

Loyalty Member

9/10

Billy Elliot
Youngstown, OH
Manager
Billy Elliot
Youngstown, OH
Login Frequency:
Weekly
Management Level:
Mid
Insights:
Employees not using PTO: Jamie, Curtis, and Issa. Schedule time with employees to prevent burnout.

Manager

8/10

Alice Chu
Seattle, WA
Individual Contributor
Alice Chu
Seattle, WA
Login Frequency:
Daily
Management Level:
Low
Insights:
Customers are struggling to sign up for the new credit card. New script is available here.

Individual Contributor

6/10

Sam Conner
Haverhill, MA
Navy Vet
Sam Conner
Haverhill, MA
Service Dates:
08/29/2018 - 06/14/2022
Rank:
Sergeant / E-5
Most Recent Interaction:
Set up medical appointment
Suggested Action:
Send SMS scheduler link

Navy Vet

8/10

Brad Jennings
San Dimas, CA
Policy Holder
Brad Jennings
San Dimas, CA
Customer Since:
2008
Policies Held:
Home, Auto
Last Incident:
2010
Suggested Action:
Offer pet policy discount

Policy Holder

6/10

Josh Mainken
Seattle, WA
Manager
Josh Mainken
Seattle, WA
Login Frequency:
Monthly
Management Level:
Mid
Insights:
Early check-in texts have led to improved NPS Scores over the last month.

Manager

8/10

Izzy Roberts
Austin, TX
Dealership Customer
Izzy Roberts
Austin, TX
Models Owned:
09/24/2021
Corrective Solution:
Solare, Ignio
Purchased at Dealer:
3 years, 10 months, 2 days
Suggested Action:
Routine service

Dealership Customer

5/10

Cam Carter
Baton Rouge, LA
Tier One Member
Cam Carter
Baton Rouge, LA
Services Subscribed:
Phone, Internet
Devices Registered:
4
Data Usage (Month):
57%
Suggested Action:
Offer cable bundle

Tier One Member

7/10

Tito Ramirez
McCall, ID
Director
Tito Ramirez
McCall, ID
Login Frequency:
Monthly
Management Level:
High
Insights:
There’s been a drop in online purchases last week. Check in with UX team.

Director

6/10

Hailey Rettal
Boulder City, CO
Manager
Hailey Rettal
Boulder City, CO
Login Frequency:
Monthly
Management Level:
High
Insights:
In-store return policy shifts are trending positive. Ready to launch to remaining stores in your region.

Manager

8/10

Claudia Carrington
Nashville, TN
Vision Customer
Claudia Carrington
Nashville, TN
Last Vision Exam:
09/24/2021
Corrective Solution:
Aqualyfe Soft Contacts
Exam Preference:
3D Eye Imaging
Suggested Action:
Send appointment reminder

Vision Customer

10/10

Sara Davidson
Portland, ME
Loyalty Member
Sara Davidson
Portland, ME
Preferred Airline:
Southwest
Preferred Lodging:
Airbnb
Special Accommodations:
Travels with service dog
Suggested Action:
Provide treats and dog bowls

Loyalty Member

9/10

Billy Elliot
Youngstown, OH
Manager
Billy Elliot
Youngstown, OH
Login Frequency:
Weekly
Management Level:
Mid
Insights:
Employees not using PTO: Jamie, Curtis, and Issa. Schedule time with employees to prevent burnout.

Manager

8/10

Alice Chu
Seattle, WA
Individual Contributor
Alice Chu
Seattle, WA
Login Frequency:
Daily
Management Level:
Low
Insights:
Customers are struggling to sign up for the new credit card. New script is available here.

Individual Contributor

6/10

Sam Conner
Haverhill, MA
Navy Vet
Sam Conner
Haverhill, MA
Service Dates:
08/29/2018 - 06/14/2022
Rank:
Sergeant / E-5
Most Recent Interaction:
Set up medical appointment
Suggested Action:
Send SMS scheduler link

Navy Vet

8/10

Brad Jennings
San Dimas, CA
Policy Holder
Brad Jennings
San Dimas, CA
Customer Since:
2008
Policies Held:
Home, Auto
Last Incident:
2010
Suggested Action:
Offer pet policy discount

Policy Holder

6/10

Josh Mainken
Seattle, WA
Manager
Josh Mainken
Seattle, WA
Login Frequency:
Monthly
Management Level:
Mid
Insights:
Early check-in texts have led to improved NPS Scores over the last month.

Manager

8/10

Izzy Roberts
Austin, TX
Dealership Customer
Izzy Roberts
Austin, TX
Models Owned:
09/24/2021
Corrective Solution:
Solare, Ignio
Purchased at Dealer:
3 years, 10 months, 2 days
Suggested Action:
Routine service

Dealership Customer

5/10

Cam Carter
Baton Rouge, LA
Tier One Member
Cam Carter
Baton Rouge, LA
Services Subscribed:
Phone, Internet
Devices Registered:
4
Data Usage (Month):
57%
Suggested Action:
Offer cable bundle

Tier One Member

7/10

Tito Ramirez
McCall, ID
Director
Tito Ramirez
McCall, ID
Login Frequency:
Monthly
Management Level:
High
Insights:
There’s been a drop in online purchases last week. Check in with UX team.

Director

6/10

Hailey Rettal
Boulder City, CO
Manager
Hailey Rettal
Boulder City, CO
Login Frequency:
Monthly
Management Level:
High
Insights:
In-store return policy shifts are trending positive. Ready to launch to remaining stores in your region.

Manager

8/10

Claudia Carrington
Nashville, TN
Vision Customer
Claudia Carrington
Nashville, TN
Last Vision Exam:
09/24/2021
Corrective Solution:
Aqualyfe Soft Contacts
Exam Preference:
3D Eye Imaging
Suggested Action:
Send appointment reminder

Vision Customer

10/10

Sara Davidson
Portland, ME
Loyalty Member
Sara Davidson
Portland, ME
Preferred Airline:
Southwest
Preferred Lodging:
Airbnb
Special Accommodations:
Travels with service dog
Suggested Action:
Provide treats and dog bowls

Loyalty Member

9/10

Billy Elliot
Youngstown, OH
Manager
Billy Elliot
Youngstown, OH
Login Frequency:
Weekly
Management Level:
Mid
Insights:
Employees not using PTO: Jamie, Curtis, and Issa. Schedule time with employees to prevent burnout.

Manager

8/10

Alice Chu
Seattle, WA
Individual Contributor
Alice Chu
Seattle, WA
Login Frequency:
Daily
Management Level:
Low
Insights:
Customers are struggling to sign up for the new credit card. New script is available here.

Individual Contributor

6/10

Sam Conner
Haverhill, MA
Navy Vet
Sam Conner
Haverhill, MA
Service Dates:
08/29/2018 - 06/14/2022
Rank:
Sergeant / E-5
Most Recent Interaction:
Set up medical appointment
Suggested Action:
Send SMS scheduler link

Navy Vet

8/10

Brad Jennings
San Dimas, CA
Policy Holder
Brad Jennings
San Dimas, CA
Customer Since:
2008
Policies Held:
Home, Auto
Last Incident:
2010
Suggested Action:
Offer pet policy discount

Policy Holder

6/10

Josh Mainken
Seattle, WA
Manager
Josh Mainken
Seattle, WA
Login Frequency:
Monthly
Management Level:
Mid
Insights:
Early check-in texts have led to improved NPS Scores over the last month.

Manager

8/10

Izzy Roberts
Austin, TX
Dealership Customer
Izzy Roberts
Austin, TX
Models Owned:
09/24/2021
Corrective Solution:
Solare, Ignio
Purchased at Dealer:
3 years, 10 months, 2 days
Suggested Action:
Routine service

Dealership Customer

5/10

Cam Carter
Baton Rouge, LA
Tier One Member
Cam Carter
Baton Rouge, LA
Services Subscribed:
Phone, Internet
Devices Registered:
4
Data Usage (Month):
57%
Suggested Action:
Offer cable bundle

Tier One Member

7/10

Tito Ramirez
McCall, ID
Director
Tito Ramirez
McCall, ID
Login Frequency:
Monthly
Management Level:
High
Insights:
There’s been a drop in online purchases last week. Check in with UX team.

Director

6/10

Hailey Rettal
Boulder City, CO
Manager
Hailey Rettal
Boulder City, CO
Login Frequency:
Monthly
Management Level:
High
Insights:
In-store return policy shifts are trending positive. Ready to launch to remaining stores in your region.

Manager

8/10

The best brands make it personal.

How it works

Listen deeply, act distinctively.

Hear. There, everywhere.

The best experiences start before the experience. Capture and connect customer signals across the organization and every interaction.

Understand with confidence.

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Athena is Medallia’s AI engine that gives answers to business questions, surfaces summaries, writes personalized correspondence, and more.
Learn about Athena AI ➔

analyzes it in real time so everyone across the enterprise knows who the customer is and what they want.

Activate and automate.

Empower employees to act with the right information, automate the mundane, and orchestrate next-best actions that deliver personalized experiences at scale.

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The best brands make it personal.