The Top 15 Customer Success Priorities
There are definitely more than 15 priorities that Customer Success professionals have to juggle on a daily basis, but it’s safe to say that these are the most important ones. Before becoming your customers’ trusted advisor and product expert, it is first critical to make sure that the product is functional. You can’t be expected to be the customer-facing representative for an experience that already doesn’t hold water. Once you know the product is dependable and provides value, become an expert in its operations, and know each use case inside out, so that you can show your customers how to best utilize it. If you understand your customers, you’ll be able to gain their trust for the long-term.